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Job Purpose:
Client Service Executive required to join a global banking organisation, you will act as the first point of contact for international/off-shore clients by telephone, email, online banking and written communications in a confident and professional manner at all times. The role holder will liaise with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Key Responsibilities:
Exceptional customer service with an understanding of how everyday products and services can help customers imminently and in the future.
Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis.
Demonstrating a strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers to have confidence in using alternative channels of their choice.
Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers.

Skills & Experience:
Previous experience in providing excellent customer service either within the financial services industry or a similar customer centric industry.
Understanding of valuing the importance of meeting and exceeding customer expectations.
Fluency in English and first class written and verbal communication skills.
A minimum of five GCSEs (including English and Mathematics) or equivalent qualifications.
Strong computer literacy and proficient keyboard skills as these are both essential skills for this role.

Hours & Benefits:
35 hours a week Monday to Friday, shift patterns between 7am-11pm.
Competitive salary with a broad range of benefits.

Job Purpose:
Dealing Administrator required to join a leading International Life Assurance Organisation on a permanent basis. The role holder will report to the Dealing Manager, this position is primarily responsible for inputting dealing instructions in line with dealing procedures and to provide a pro-active, customer focused service to internal and external customers.

Key Responsibilities:
Process dealing instructions for personalised and pooled portfolios, in accordance with set procedures.
Ensure all deals are input to the system timely and accurately.
Working closely with custodian's, and Fund Managers to ensure all deals placed will deal and settle correctly.
Deal with Client/IFA queries relating to the trade placement process within agreed service standards.

Skills & Experience:
Previous experience within a Life Assurance Organisation is essential.
Previous Investments experience is essential, previous Investment Dealing experience is highly desirable.
A minimum of 5 GCSE's at Grades A*-C including English and Maths.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay and comprehensive benefits package, parking on site.

Job Purpose:
Senior Corporate Administrator required to join a leading International Life Assurance Organisation on a permanent basis. The role holder will report to the Investments Manager, this position is primarily responsible for the processing of Corporate Actions, in line with current procedures and objectives to provide a pro-active, customer focused service to internal and external customers.

Key Responsibilities:
Processing of all Corporate Action notifications received on a daily basis, to include contacting policyholders and IFA's. All decisions to be responded to our Custodian within the set deadlines and any changes to asset holdings reflected correctly
Pro-active chasing for updates for any suspended/illiquid assets and providing this information both internally and externally.
The Role will have a significant position in the relationship with key external parties including Custodians, Fund Management Groups and also with the developments to contribute to Departmental Projects and increase automation and efficiency across the Department as a whole.
Deal with Client/IFA queries relating to outstanding corporate action events.

Skills & Experience:
Ideally a minimum of 3 years experience in an Investment environment working with Corporate Actions and Dividends. Appropriate qualifications (IAQ/SII) or a willingness to work towards completion would be advantageous.
Knowledge of financial instruments such as Bloomberg and other industry standard tools and an experienced user of Microsoft Office, in particular Excel, Word, Mail Merge.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay and comprehensive benefits package, parking on site.

Job Purpose:
Customer Relations Manager required to join a leading International Life Assurance Organisation on a permanent basis. The role holder will be responsible for efficiently monitoring complaints, ensuring that they are dealt with in the most appropriate and efficient manner, whilst adhering to relevant legislation and procedures, the role holder will also be responsible for managing the work flow of other team members.

Key Responsibilities:
First line contact and support for all complaints received. To communicate effectively to ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
To ensure complaints are investigated and resolved in a timely manner either verbally and or through written communication in line with business and regulatory guidelines and requirements.
Communicating clearly, effectively and appropriately, using different communication methods e.g. phone, letter, and e-mail.
Ensure that departmental procedures and Compliance regulations are met.
Turnaround and response times are achieved and / or exceeded.
Complaint records are correctly maintained and all necessary information is recorded, providing a clear and concise audit trail with all correspondence included.
To liaise with colleagues ensuring that clients / brokers are kept fully informed of progress at all times.
To conduct root cause analysis on a regular basis to prevent reoccurrence and to use as a learning opportunity for teams across the business.
To liaise/report to Management on a weekly basis and report on the level of customer complaint resolutions.
To provide complaint trends and communicate lessons learnt to the manager, so service levels can be improved.
Identification of patterns or trends by way of quality assurance checks.
Preparation of quarterly reports for the Operations Committee and Risk & Compliance Committee.

Skills & Experience:
Broad knowledge of the compliance and legislative framework surrounding Life Insurance with a particular focus on the regulation surrounding the handling of complaints.
Awareness of strategic and corporate issues to enable effective communication.
Good market and commercial awareness.
Strong planning and organisational skills.
Strong communication skills both verbal and written.
Strong influencing skills.
Ability to maintain composure in pressurised, stressful and uncertain situations.
Ability to listen, communicate and challenge effectively at all levels of business.
Ability to think from customer's perspective.
Good interpersonal skills.
Ability to use root cause analysis to drive improvements.
Strong report writing skills.
A minimum of 5 years' experience of working in the Life Assurance industry preferably in a Complaints orientated background.
5 GCSE's including Maths and English at Grade A-C.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay and comprehensive benefits package, parking on site.

Job Purpose:
Legal Administrator required to join the Legal Department at an E-Commerce company on an initial 4 month temporary contract. For the right individual this could potentially lead to a permanent position.

Key Responsibilities:
Duties will include a variety of administrative tasks including proof reading and drafting contacts along with other legal documents. The role holder will also be required to assist the legal and compliance departments with completing Adhoc tasks.

Skills & Experience:
Must hold a law related degree.
Strong attention to detail and organisational skills.
Have the ability to work using own initiative.

Hours & Benefits:
Business hours, competitive salary, central Douglas based office, initial 4 month temporary contract.

Job Purpose:
Part time Trust Administrator required to join a leading International Life Assurance Organisation. The role will be responsible for providing and maintaining a superior level of service to advisers, settlors and beneficiaries of trusts administered by the company and requires.

Key Responsibilities:
Liaise with client, IFA's and the sales team via telephone, fax and email.
Assist with reviewing new business applications, checking annual reviews, payments and processing amendments to trust and client information.
Adhering to regulatory legislation and ensuring compliance requirements are met.
Liaise effectively with colleagues across the business to ensure interdepartmental tasks are completed effectively.
Process invoices and trust company payments as required.
Produce and file trust minutes.

Skills & Experience:
Minimum of 2 years working within financial services, preferably within Life Assurance.
Must have excellent communication and organisational skills.
Must have the ability to work using your own initiative and have a proactive approach.

Hours & Benefits:
Market rate salary and competitive benefits package.
Part-time role, 20 hours per week required, offering flexibility with how the hours are worked.

Job Purpose:
Personal Banker required to join an International Banking Group on an initial 6 month contract basis. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary offered, based in central Douglas.

Job Purpose:
Accounts Assistant required to join a small, established and independent firm, based in Castletown. The role holder will be responsible for a variety of bookkeeping and administration duties, along with liaising with customers, suppliers and employees based in other regional offices.

Key Responsibilities:
Bookkeeping duties including setting up new suppliers and customers on the accounting system, credit control, allocation of funds received.
Preparation payments, review employee expenses, produce monthly reports and reconciliations.
Liaise with customers and suppliers to resolve any queries as required.

Skills & Experience:
Minimum of 1 year's previous bookkeeping experience and accounting knowledge is essential.
Knowledge of an accounting system is desirable e.g. Sage, SAP, QuickBooks, NetSuite.
Must have high attention to detail and strong communication skills.

Hours & Benefits:
Business hours, attractive salary, Castletown based office.

Job Purpose:
An experienced PR, Social Media, & Communications Executive is sought by a leading island commercial organisation, in a permanent capacity. The successful applicant will be responsible for the delivery of key communications about the company's five business divisions to stakeholders in a timely and efficient manner.

Key Responsibilities:
Prepare and deliver a PR and communications plan to support increased media coverage in print, broadcast, and online media.
Liaise with external stakeholders including press and media, acting as main point of contact for any social PR enquiries.
Representing the company at events, and updating the news and media section of the company website.
Participate in the creation and delivery of marketing plans for company products and services to contribute to growing sales and engagement.
Develop and deliver a social media plan to support increased social media engagement, interactions, and referrals.
Interpret and analyse results from campaigns to measure effectiveness of marketing and PR strategies.

Skills & Experience:
A minimum of 3 years previous experience in a similar role.
Experience in designing and implementing successful PR campaigns with local and national media and press publications is essential.
Ability to create engaging content for a range of channels including social media.
Must be an excellent oral and written communicator.
Able to deliver a high volume of work at a fast pace.
CIM or CIPR qualification preferable.

Hours & Benefits:
Full time core business hours; salary commensurate with relevant skills and experience; full company benefits package

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

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