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Job Purpose:
Support Analyst required to join a Douglas based Trust company to assist the operational activities of the IT support and training team.

Key Responsibilities:
Administer and Support operational and IT systems, including user support and liaising with suppliers and service providers.
Support the delivery of training on the Group's information technology systems.
In conjunction with the other IT team members in the group, adhere to and implement all relevant IT policies and procedures, including those for training, support, security, disaster recovery, standards, purchasing, and service provision.
In conjunction with the other IT team members in the group, assist with asset management for IT hardware, software, and equipment as required.
Establish and maintain regular communications with the global IT team, management and end users regarding IT activities and issues.
Keep current with the latest technologies.

Skills & Experience:
A minimum of 2 years experience in a first-line IT systems- and user-support role.
Experience of supporting Audio-Visual and Integrated telephone systems.
Proven experience in Support across a range of applications and platforms including strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current PC operating systems and applications.
Demonstrated ability to apply IT systems and methodologies in solving business problems.
Ability and willingness to coach and support induction training of new users.

Hours & Benefits:
Flexible working hours.
Competitive salary awarded on experience.

Job Purpose:
A number of Administrators required to join an International Banking group to undertake a remediation project.. The role holder will be responsible for processing a wide range of administrative duties in line with service level agreements.

Key Responsibilities:
Respond effectively to a defined range of requests including signature updates , scanning of information and sorting and archiving of documents. ensuring right first time.
The individuals may also flex to learn other roles within the team.
Adhering to and maintaining customer service levels for response times without compromising our quality of service.
Performing against all agreed targets.
Consistently adhering to all regulatory, operational, and key control systems and procedures.
Participate in team based continuous improvement activities with both the customer and the team at the heart of all thinking.

Skills & Experience:
Previous administrative experience is highly desirable, preferably within Financial Services.
A minimum of 5 GCSE's grades A*-C including Maths and English.
Ability to work effectively and independently as part of a team using own initiative to ensure we meet our customer needs.
Good communication skills.
High level of customer focus.
Good PC Skills with a high level of speed and accuracy in processing.
Ability to work with and build relationships with colleagues to ensure customer service is of highest standard.
A clear sense of priority, good planning skills and ability to tackle work in an organised fashion.

Hours & Benefits:
Structured working pattern- core business hours, competitive rate of pay, Douglas based, parking on site.

Job Purpose:
Customer Service Advisors required within a financial services organisation to act as a first point of contact for customers, Dealers and Brokers, providing exceptional customer service to all customers establishing and meeting their needs.

Key Responsibilities:
Provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management.
Answer the telephone and deal with customers questions or queries in a professional way.
Meet with customers face to face and explain requirements, product and services.
Assist customers to complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements.
Production of lending and deposit taking documents to agreed standards.
Accurately document, complete and file create payments for relevant customers and third parties as require.
Log information on calls received and file create payments for relevant customers and third parties as required.

Skills & Experience:
A minimum of 1 years experience within a customer service position, preferably within banking.
Good organisational and communication skills.
Ability to work under pressure.
Good working knowledge of Microsoft Office packages.
Planning and organisational skills.
Interpersonal skills to allow ability to maintain relationships.

Hours & Benefits:
Business hours.
Salary dependent on level of experience.

Job Purpose:
Compliance Administrator required to join the Legal and Compliance team within an International Life Assurance Organisation on a 6 month contract.

Key Responsibilities:
Reviewing potential PEPs and sanctions matches and discounting them or investigating further.
Logging of regulatory events.
Responding to complaints received via the Isle of Man Financial Ombudsman Service.

Skills & Experience:
Previous experience working within a similar role, ideally within Life Assurance.
A good understanding of the Insurance (Anti-Money Laundering) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Service.
Excellent written communication and organisational skills.
Strong attention to detail skills.

Hours & Benefits:
Attractive salary.
Full time hours, 6 month contract.

Job Purpose:
A Personal Assistant is required to join a Douglas-based Corporate Services Provider in a permanent capacity to assist the Company Director and two other team members.

Key Responsibilities:
Confidential document handling, including photocopying, scanning, and posting.
Arranging personal matters and appointments for company directors.
Running personal errands as necessary.

Skills & Experience:
Previous experience within a similar PA / Reception /administration role is preferable.
Confident communicator with the ability to work with minimal supervision.
Strong organisation skills.

Hours & Benefits:
Salary negotiable in line with skills and experience; full time business hours based on a 35 hour week, with some flexibility for start/finish times.

  • Experience Dependent
Job Purpose:
Service Desk Analyst required on a permanent basis within a private banking organisation to contribute and support the various production functions, systems and servers whilst providing support to Service Desk Analysts.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues , carry out 1st to 2nd line troubleshooting on all IT related problems including software and all hardware.
Log and update all incidents on the Service Delivery Management tool and ensure the correct category, subcategory and prioritisation is applied.
Ensure all tickets are updated with all findings and any resolution Escalate unresolved tickets to the 2nd line support team Provide training advice to the business on training related incidents.
Support the roll-out of new applications and infrastructure.
Talk staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Respond to tickets within the agreed service levels Work continuously on a task until completion or referral to escalated external support/third parties where appropriate.

Skills & Experience:
Preferably 1-2 years experience within an IT helpdesk role.
IT /Computer Sciences Other qualifications, certifications or professional memberships Microsoft service products experience is essential.
Ability to understand technical information regarding PC's, including working knowledge of desktop applications (e.g.Microsoft Office, e-mail, etc.) Key team player ability and enthusiasm to ensure all service levels are met or exceeded.

Hours & Benefits:
Business hours.
Salary is dependent on experience.

  • Highly Competitive
Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
An experienced Marketing specialist, potentially who is also a Marketing or Business Graduate, is required to join a professional services firm for an autonomous strategic and administrative Marketing and Business Development role.

Key Responsibilities:
Playing a central role in the marketing and business development team, with a mix of strategic and administrative functions.
Working closely with local Directors of the business, within the organisation's overall Business Development (BD) and marketing strategy.
Building and reinforcing the brand.
Developing, implementing and monitoring BD initiatives.
Researching and analyse information for target markets & supporting the launch and promotion of new products/markets.

Skills & Experience:
Previous experience working in a marketing / business development team for a professional services firm.
Ideally a Marketing or Business graduate, potentially also the holder of a professional marketing qualification, but this is not essential.
Excellent organisational and communication skills.
Able to work both independently as well as part of a wider team.

Hours & Benefits:
Full time hours, Market rate salary and competitive benefits.

Job Purpose:
A Compliance specialist is sought by a leading Douglas-based Payroll and Contractor Services company. The role holder will become Deputy MLRO for the organisation and be responsible for the day-to-day compliance administration for a number of group companies, working closely with and providing assistance to the Compliance Manager/MLRO.

Key Responsibilities:
Day to day compliance Administration including assistance with AML/CFT administration.
Reviewing of Customer Due Diligence & Enhanced Due Diligence.
Signing off new applications, undertaking ongoing monitoring and preparing monthly reports.
Assisting with delivery of AML/CFT training.
Providing cover for the Compliance Manager/MLRO during their absence.

Skills & Experience:
A number of years Compliance experience.
Ideally the holder of a professional Compliance qualification, or working towards this, but significant experience in a similar work will also be considered.
Good understanding of current AML/CFT legislation and regulation.
Excellent verbal and written communication skills and a positive approach.
Experienced in working to tight deadlines and working as part of a team.

Hours & Benefits:
Salary dependent on relevant skills and experience; company benefits; full-time business hours based on a 37.5 hour working week.

Job Purpose:
An Administrator is required to join the Pensions division of an established International Financial Services Group based in the South of the Island, in a permanent capacity. The role holder will assist on all day-to-day administrative tasks within the Pensions team.

Key Responsibilities:
Review new pension application packs and process account opening forms.
Draft minutes for trustee approval.
Deal with a variety of client enquiries, liaising with scheme providers where necessary.
Bookkeeping of receipts and payments using Viewpoint.

Skills & Experience:
Minimum 2 years previous experience within an administrative role.
Able to deliver excellent client communication, both verbal and written.
Working knowledge of MS Office packages, inc. Word, Excel, and Outlook.
Good understanding of Risk Awareness, particularly regarding trustee fiduciary responsibilities, KYC, and Due Diligence.

Hours & Benefits:
Full time business hours; competitive salary and attractive benefits package.

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