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Job Purpose:
PA required on a permanent basis to assist and provide administrative support to the Finance Director and other executive and non-executive directors of the Group Board with all applicable corporate matters in a highly professional, well organised and timely manner.

Key Responsibilities:
Completion and co-ordination of all Board associated paperwork and correspondence.
Planning & organising meetings and events.
Preparing meeting rooms.
Meeting & greeting visitors.
Distributing stakeholder correspondence accurately and within agreed deadlines.
Diary management.
Organising travel, accommodation and agendas.
Typing documents and collating financial reports.
Fielding calls, emails & post.
Conducting research as and when required.
Taking action points & writing minutes.
Preparing presentations.
Proof reading & formatting documents.
Managing & reviewing filing systems.
Assisting with financial year end and associated tasks.
Assisting with Group Insurance requirements and associated tasks.
Collate & update relevant data as and when required.
Running business errands as and when required.
Liaising with internal and external stakeholders.
Managing ad-hoc projects.

Skills & Experience:
2-3 years' work experience in an administrative corporate PA support role in a service-orientated environment.
Experience of letter writing and proof reading extensive corporate reports and documentation.
Experience of taking collating Board Meeting agenda “packs” and taking meeting minutes.
Excellent Proficiency in the Microsoft Office (Excel, Word & Outlook & PowerPoint) products (ideally with some advanced Word user knowledge).

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
A Graduate/Trainee is sought by the Operations department of a leading wholesale and distribution group, in a permanent capacity. The successful applicant will spend time in key business functions to gain an understanding of company methods, develop business logic, and contribute to business development and improvement.

Key Responsibilities:
Composing and editing correspondence and memos, and coordinating office mail and other incoming and outgoing correspondence.
Coordinate, prepare, and distribute meeting agendas, take and transcribe meeting minutes, and prepare for review.
Deal with incoming support telephone calls and email enquiries.
Plan, organise, and administer project/program events and workshops/seminars.
Maintain project/programme records and spreadsheets to ensure objectives are achieved.
Manage filing systems, ensuring paper records are kept in an orderly fashion.

Skills & Experience:
Preferably educated to degree standard.
Excellent verbal and written communication skills.
Strong analytical skills; ability to remain highly organised whilst working under pressure & with minimal supervision.
Holder of a full/clean UK driving licence.
Flexible attitude to national travel and overnight stays where appropriate.
Proficiency with MS Office products (inc. Word, Excel, & Outlook, ideally with some advanced Excel formula knowledge).

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills; competitive company benefits package.

Job Purpose:
Experienced Administrator required to join a leading Douglas based Distribution Group. The role holder will be responsible for being the first point of contact for visitors and callers to the Head Office and will provide HR administration services support to the Central Services HR Manager, and each People Development Manager located in the operating business units. This role is a permanent role however the organisation is keen to fill the requirement and as such would be open to candidates whom are available on an initial temporary basis with the possibility of progressing into a permanent role.

Key Responsibilities:
Greet all visitors in a friendly and professional manner and direct them to their correct destination.
Ensure all relevant procedures are followed (e.g. filling out the sign in/out book and announcing visitors correctly).
Ensure that the Reception area is maintained to a high standard to create a pleasant and welcoming environment.
Ensure that all telephone calls and general email enquiries are managed in a timely and professional manner whilst maintaining quality service standards.
Receive and sort both incoming and outgoing mail efficiently.
Recruitment (e.g. arranging interviews, responding to applicants etc).
Generating various employee letters and correspondence..
Printing and issuing employment documentation (e.g. contracts, handbooks etc.)
Assisting with new Head Office employee inductions.
Administering and managing employee benefits programmes.
Assisting with the effective management of IoM Work Permits (e.g. application and renewals).
Manage on site and Out of Office information ensuring these are kept up to date and accurate at all times.
Undertake general ad-hoc HR administration duties as and when required.

Skills & Experience:
2-3 years' work experience in an administrative HR support and/or reception role in a service-orientated environment.
Excellent Proficiency in the Microsoft Office (Excel, Word & Outlook & PowerPoint) products (ideally with some advanced Word user knowledge).
Experience of letter writing and proof reading.

Hours & Benefits:
Structured working pattern- core business hours, competitive rate of pay, parking on site.

Job Purpose:
An experienced Life Assurance professional is required to join an international Life Assurance company based in central Douglas on an initial contract basis to undertake the role of Claims Supervisor. The role holder will oversee a team of individuals ensuring that they deliver a direct service to clients and IFAs by processing all servicing requests within specified times.

Key Responsibilities:
Monitoring team workload throughout the day.
Mentor and develop all levels of new members to the team, providing feedback to the supervisor to be used in annual review.
Check work completed by other team members.
Identify, log, investigate, and resolve complaints.
Deal with client and IFA queries over telephone, email, and fax.

Skills & Experience:
Minimum of 2 years in a Senior Claims role within Life Assurance.
Strong knowledge of MS Office applications (Word, Excel, Outlook).
Excellent planning and organisational skills.
Good understanding of KYC/AML requirements.
Excellent verbal and written communication skills, with the ability to draft letters/faxes.

Hours & Benefits:
Full time business hours from 9am-5pm (35 hour working week); very competitive salary and company benefits package.

Job Purpose:
An experienced Travel Consultant is required for one of the UK's largest independently owned specialist tour operator, the primary purpose of the role will be to take ownership of making the process of travel planning easier for clients, providing appropriate advice to clients on travel based on their individual requirements.

Key Responsibilities:
Speaking to clients face to face and understanding their requirements to advice them on holiday destinations / packages.
Arranging flights, Insurance and Accommodation.
Using a booking system (Travel port) to secure holidays.
Collecting and processing payments.
Advising clients on Travel arrangements eg Visa and passports.
Sending out tickets to clients.
Informing clients on any changes with their travel arrangements.
Dealing with email enquiries, queries and complaints.

Skills & Experience:
1-2 years experience within the travel & tourism industry with comprehensive industry knowledge.
Previous experience in dealing with Online Ticketing.
Working knowledge of Travel port / Galileo.
Experience of foreign exchange would be advantageous.
Excellent customer service skills with the ability to build professional relationships.
Meticulous attention to detail and able to work in a targeted environment.
Relevant NVQ/BTEC or HND in travel /events would be advantageous.

Hours & Benefits:
37.5 hours per week to include working a Saturday and occasional Sunday (11am -4pm)
Salary based on experience , benefits include discounts on holidays and travel as well as targeted incentives from tour operators.

Job Purpose:
Multiple Administrators required for 12 Month Fixed Term contracts within a global international life organisation to support the delivery of the company's strategic Plan with a focus on delivering excellent administration of business processes.

Key Responsibilities:
Accurate and timely administration of business processes.
Adherence to the Group's policies and regulatory requirements.
Developing internal relationships to facilitate smooth administration processing.
Providing timely and accurate reporting both regular and ad-hoc in nature.
Contributing to, implementing and maintaining the control environment within which the Administration function operates.

Skills & Experience:
Minimum of 2 years' experience in a life assurance/banking company ideally within an Administrative team.
Excellent communication and organisational skills.
Ability to manage and prioritise own workload in a fast paced environment.
Self-motivated with the ability to communicate effectively at all levels.
Competent in all Microsoft applications.
Familiar with Work Flow Management systems.
Familiar with software systems relating to Premium Collection.

Hours & Benefits:
37.5 hour working week with a flexible working pattern, Competitive benefits package.

Job Purpose:
Experienced Corporate Administrator, with previous experience of statutory administration work, is sought to join the team of an established Fiduciary Service Provider. The role requires the support to the yachting department on all corporate administration matters for client companies, including preparation of minutes, payment instructions, annual reviews and annual returns.

Key Responsibilities:
Support work to the yachting department on all matters of corporate administration.
Preparation of minutes, payment instructions and annual returns.
Incorporation / dissolution of IOM companies.
Assistance to the team manager/ colleagues with administration of portfolios.

Skills & Experience:
Upwards of 1 year previous corporate administration experience.
Interested in commencing and completing appropriate professional studies.
Good knowledge of FSA guidelines.
Strong communication and organisational skills, used to working independently as well as part of a team.
French/ Italian language skills would be advantageous, although not essential.

Hours & Benefits:
35 hours a week, salary dependent upon experience and plus company benefits.

Job Purpose:
Strong technical pensions knowledge is required for a role to work as part of a dedicated pensions team within a Financial Services Group. Applicants are likely to have around 3 years + pensions experience and sound knowledge of current pension legislation, local pensions and experience in managing scheme member expectations. The role will support the delivery of effective service to pension scheme members, but primarily provide technical support in relation to products, pension regulation and appropriate taxation.

Key Responsibilities:
Technical support in relation to products, pension regulation and appropriate taxation
Supporting the pensions team in the delivery of effective customer service to pension scheme members.
Technical support in the development of new products.
Supporting scheme trustees with a sound knowledge of current pension legislation, the local pensions environment and scheme member expectations.
Working in a 'hands on' manner with all aspects of the pensions division, supporting and developing training with internal teams as needed.

Skills & Experience:
Detailed knowledge of pensions, ideally upwards of 3 years although different levels of experience may also be considered for an alternative level of role within the team
Sound technical knowledge of current pension legislation, including IOM and UK pension regulations and experience in managing scheme member expectations.
Potentially holding a relevant professional qualification.
Excellent communication and customer service skills, with a commercial approach.
Used to managing a diverse workload and meeting challenging deadlines.

Hours & Benefits:
Full time, highly competitive salary dependent upon experience, plus benefits.

Job Purpose:
Advisor Services Administrator required to join a leading International Life Assurance Organisation for an initial 4 month temporary contract. The role will be responsible for undertaking administrative duties and also communicating effectively with clients, third parties and colleagues to resolve various queries.

Key Responsibilities:
Responsible for the completion of administrative tasks in line with group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters.
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.
Administration of commission and Adviser related queries, including updates and general enquiries from Advisers.
Support any business projects and initiatives as required.

Skills & Experience:
Minimum 5 GCSE's Grade C or above including Maths and English.
Previous experience within a similar role within the Financial Services Industry and with good Anti-Money Laundering knowledge is desirable.
Strong communication skills and ability to work well both within a team and using your own initiative.

Hours & Benefits:
Full time business hours, initial 4 month temporary contract, competitive salary.

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