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Job Purpose:
Qualified Senior Trust & Company Administrator with a minimum of 5 years previous experience within a Trust & Corporate Service Administration, is sought by an established Trust Company. The ideal candidate will hold a supporting professional qualifications (STEP, ICSA) and will have responsibility for the administration requirements for a diverse portfolio of clients, from review of CDD and bookkeeping, assisting with the preparation and filing of statutory forms as required.

Key Responsibilities:
Undertake all aspects of the day to day administration of client entities, including monitoring of client investment portfolio performance, review of CDD, annual reviews and processing of new business documentation.
Assisting the team manager and colleagues in the administration requirements for HNW clients.
Bookkeeping, filing, paying client expenses, statutory compliance, invoicing and preparation of client correspondence.
Working accurately and efficiently to meet team targets and group goals.

Skills & Experience:
STEP/ ICSA qualified with over 5 years experience within Trust & Corporate Services
Strong organisational and communication skills, used to working accurately at pace, as part of a team and meeting regular deadlines.

Hours & Benefits:
Full time, market rate salary plus company benefits.

Job Purpose:
A Customer Services Administrator is sought by an international Life Assurance company on a permanent basis. The role requires the successful applicant to deliver superior customer service to future and existing customers & brokers who contact the call centre.

Key Responsibilities:
Handling incoming and outgoing telephone calls.
Acting as the first point of contact, answering queries and taking responsibility for processing each enquiry through to resolution.
Providing customers and brokers with product and servicing information both verbally and written.

Skills & Experience:
A minimum of 12 months previous experience within Financial Services, ideally within Life Assurance.
Written and verbal fluency in Spanish would be highly advantageous.
Proven customer service skills and ability to work well within a busy team environment.

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills and experience; full company benefits package.

Job Purpose:
A Finance Administrator is required to join a Professional Service Provider based in Douglas, the role holder will assist with the financial control function of the business.

Key Responsibilities:
Purchase ledger clerk performing reconciliations on all relevant internal bank accounts.
Preparation of cheque and electronic payments.
Assist in bookkeeping, accounting and financial control of the company.
Provide financial reports on a regular basis such as cash collection reports.
Controlling and recording all petty cash dealings within the company.
Control, monitor and action the creditor and payment function of the company.
Control, monitor and action the cash receipts and debtor control, including debtor liaison and collection on occasion.
Provide ad hoc financial analysis, reports and summary information, as required.
Post and maintain the client money ledgers for the Isle of Man companies.
Deal with staff expenses and reimbursements in a timely manner.

Skills & Experience:
A minimum of 2 years experience in a Bookkeeping / Finance Administrator position.
Good knowledge of current Microsoft systems and NAV is desirable.
A bookkeeping qualification is desirable.
Good reporting skills and administration skills.

Hours & Benefits:
Full time hours , competitive salary and benefits package.

Job Purpose:
A Receptionist/Administrator is sought by a large Biotech company based in the South of the island. Joining in a permanent capacity, the role holder will manage front of house reception facilities and provide administrative support to the site.

Key Responsibilities:
Provide a professional, hospitable welcome to all visitors.
Manage the meeting room calendar, organising refreshments and business lunches where necessary.
Distribute incoming and send outgoing post.
Maintain staff sickness/holiday records in the HR database.
Organise cleaning and small repairs contractors.
Archiving documents into warehouse.
Emergency management - role call duties, directing emergency services, moving staff during emergency.

Skills & Experience:
2 years previous experience within a similar role.
Must have a clean full driving licence and have own transport.
Competent user of MS Office programs, specifically Word, Excel, and Outlook.
A productive multi-tasker, with a professional image and a confident telephone manner.

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills; comprehensive company benefits package.

Job Purpose:
Senior On boarding Officer required to join a private banking organisation based in Douglas. The role holder will monitor and review all new personal account and corporate applications from the various distribution channels within the group.

Key Responsibilities:
Conduct On boarding review of all new personal and/or corporate account applications from the various distribution channels within the bank.
Review new accounts within pre-agreed time scales Conduct sign off of accounts once satisfied the file is complete Review files and information on potential new clients of all risk ratings, identify deficiencies and follow up on all queries to resolution.
Ensure new business reviews are conducted in line with the Client Take on and Maintenance Manual updated from time to time by Compliance Ensure relevant business/compliance approval is obtained prior to account opening Assess complex cases / queries assuming personal ownership for resolution.
Validate source of funds/wealth in line with Compliance guidelines Undertake relevant searches mainly via the internet and Accuity/Finscan to highlight adverse media, PEP connections, sanctions considerations and corroborate activities
Conduct training/checking of all new starters personal account applications from the various distribution channels within the group.
Assess new business and team tasks daily and allocate to trainee Complete on-boarding training with new; existing Team Members Own training and provide relevant real time feedback to remove knowledge gaps Act as point of contact for the team/trainee for Technical On-Boarding guidance

Skills & Experience:
Ideally a minimum of 3 years in a similar On-Boarding environment & experience of client risks essential.
Client focused, with excellent communication and interpersonal skills coupled the ability to deal effectively and professionally with a wide range of internal and external client.
Sound understanding of KYC/DD/AML requirements and risk assessment criteria.
Ability to work under pressure, whilst maintaining/exceeding Right First Time and productivity targets.

Hours & Benefits:
Business hours and Competitive salary & Benefits package.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
An Account Services Administrator is sought by a Douglas-based international bank, on a permanent basis. The successful applicant will be responsible for providing full administrative support across the Account Services, Internet Banking, Scanning, and Static Teams.

Key Responsibilities:
Complete internet banking registrations and password/memorable date changes for both personal and corporate clients.
Provide a range of essential services to ensure processes across the bank work effectively and efficiently.
Maintain high level of accuracy in order to meet 'right first time' requirements.
Promotes business change , drives and promotes ideas.
Understand and adhere to all service standard, service charter, and service level agreements.

Skills & Experience:
1-2 years previous experience within a banking operations position.
Educated to a minimum of A-Level standard.
Excellent time management and organisational skills.

Hours & Benefits:
Competitive salary and company benefits package; full-time business hours.

Job Purpose:
Corporate Affairs Officer required to join a growing compliance team within the E Gaming sector , you will work as part of the Legal & Compliance team and will be responsible for ensuring business compliance with its statutory and regulatory requirements, professional standards and internal processes.

Key Responsibilities:
Ensure business compliance in line with international regulatory requirements, business professional standards and internal processes.
Liaise within the business to ensure that laws and regulations within each jurisdiction are complied with.
Undertake a variety of tasks including: performing general administrative duties, handling file reviews and maintaining a proper register, reviewing and understanding jurisdictional regulations, assisting in planning to ensure compliance activities are delivered in a timely manner.
Identify any nonconformity within the business and escalate appropriately.
Advise the business on gambling and marketing regulations, codes and standards for eGaming, including remote technical standards, advertising and marketing, player protection and responsible gambling.
Assist in writing and implementing external and internal policies to ensure full regulatory compliance of the business to the relevant regulations and codes of practice.
Undertake gap analysis against regulatory requirements and internal audits to ensure business maintains compliance with licensing objectives.
Think proactively and come up with ideas for enhancements based on your knowledge and expertise, and contribute to robust and effective compliance controls within the business.
Highlight areas of concern and collaborate with other departments to create culture of Governance, Risk and Compliance.
Proactively support Compliance Manager to ensure regulatory points/matters are considered and successfully completed throughout all projects lifecycle.

Skills & Experience:
1-2 years' expertise in a similar compliance role, willing to develop in-depth knowledge of regulatory requirements and succeed in a fast pace business environment.
Accurate data input skills and attention to details.
Ability to work under pressure to achieve strict deadlines and committed to upholding the highest professional work standards and ethics.
Preferably have experience in the Gambling and eGaming industry.

Hours & Benefits:
Business hours.
Competitive salary and benefits.

Job Purpose:
A Client Onboarding Officer is required to join an international banking corporation in a permanent capacity. The role holder will actively support managing operational risks in the Corporate Onboarding Team.

Key Responsibilities:
Deliver a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Assist with the management of operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.

Skills & Experience:
A comprehensive understanding of risk management and compliance.
Previous experience working with Client Onboarding, KYC, and CDD processes and regulations.
1-2 years experience within commercial banking.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; competitive salary and company benefits package.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

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