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Job Purpose:
Payroll Administrator required for a Douglas based Payroll Organisation to produce, in conjunction with other relevant payroll bureau offices, the International monthly payrolls.

Key Responsibilities:
Facilitate the International Payrolls in conjunction with other relevant payroll bureau.
Ensure that the correct contributions of Social Security , Tax, Retirement Fund, Pension, Severance Indemnity and unemployment Funds are paid to the appropriate bodies.
Prepare/assist preparation of the year end returns with the relevant jurisdictional payroll bureau.
Perform monthly payroll routine including specifically prepare and send monthly payslips and arrange payments.

Skills & Experience:
A minimum of 2 years payroll experience, specifically International payrolls.

Hours & Benefits:
Business hours, salary to be discussed.

Job Purpose:

Senior Tax Administrator required to provide support to the Tax Manager for a payroll group based in Douglas.



Key Responsibilities:

Reviewing of UK personal tax returns.



Providing training and technical support to the tax assistants where required.



Preparation of UK personal tax returns.



Arranging tax payments for the Contractors to HMRC in January and July and maintaining the payment records.



Reporting weekly/monthly team progress to the manager including assisting with team targets.



General administration and correspondence with clients, accountants and HMRC.



Skills and Experience:

ATT qualified or working towards the qualification or qualified by experience in personal tax.



Previous tax experience required in a similar role.



Computer literacy essential, high level of Microsoft Office (word, excel and outlook).



Ability to work under pressure and to strict regulatory deadlines.



High level of accuracy and attention to detail is essential.



Hours & Benefits:

Business hours and competitive salary.

Job Purpose:
Finance Administrator, required to assist in the accurate and timely processing of all daily Treasury procedures, sought by an international Life Assurance company on a fixed-term maternity cover basis.

Key Responsibilities:
To perform and oversee the daily payment processes ensuring adherence to documented procedures.
Assist in managing external banking relationships for companies, controlling the bank accounts and escalating any appropriate concerns.
Assist in queries and resolution of payments, treasury and reconciliation items both internally and externally.
Maintain accurate records of Payments & Receipts and assist other finance functions in ensure data retention is in accordance with internal service standards.

Skills & Experience:
Previous experience within a similar financial function, preferably within Life Assurance.
Ability to work independently or as part of a team.
Self-motivated, with a positive and flexible attitude.
Excellent analytical, reasoning, and communication skills.

Hours & Benefits:
Market rate salary commensurate with experience; full time business hours.
Job Purpose:
Technical Support Technician required to join the investment team of an international Life organisation.

Key Responsibilities:
Reviewing new assets for the Personalised Portfolio Bonds and collating the required information for new assets in order that investment instructions can be processed.
Dealing with a broad range of queries from IFA's / Clients specific to both Old Mutual International products and external funds.
Dealing with complex and technical related investment queries.
Regular liaison with Old Mutual Sales Consultants and the Regional Offices in relation to fund and technical queries.
To provide regular and ad-hoc information in a timely manner for Asset Review stats.
Ensure the maintenance of up to date procedures.
Preparation of AML documentation.
Process non-standard dealing / investment related queries from internal and external customers.
Data validation to be completed in line with agreed procedures and service standards.
Monitoring of controls and execution of daily tasks as performed by the teams.
Liaising and building relationships with key stakeholders including attending quality partnerships.

Skills & Experience:
3- 5 years Investments experience.
Awareness of industry best practise and forthcoming industry developments.
CISI IAQ qualification desirable.

Hours & Benefits
Business hours.
Salary dependant on experience.
Job Purpose:
Experienced Administrator with previous Financial Services experience is required to join an International Life Assurance Organisation on an initial contract basis. As a PB Servicing Administrator, the role holder will be dedicated to the delivery of high quality experience for Customers and Financial Advisers. Working as part of a high performing team, the team member will be responsible for the administration of products, from New Business applications through to the payment of the final surrender value.

Key Responsibilities:
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.
Take responsibility for the work allocated to you, ensuring that you take ownership as far as possible for the client outcome.
Ensure that opportunities for process and service improvements are raised with the Team Technician and/or Team Leader.
Escalate system issues and defects in the appropriate manner.
Support any business projects and initiatives as required.
Administration of initial policy set up.
Administration of additional single and regular premiums.
Administration of new business and related policy queries, including updates and general enquiries from Advisers and clients.
Interaction with regional offices.

Skills & Experience:
Previous administrative experience within Financial Services.
Knowledge and experience within a Life Company is highly desirable.
Anti-Money Laundering knowledge/experience.
Experienced in using Life Administration systems such as AS400.
Hold industry related qualification-desirable.

Hours & Benefits:
Good rates of pay - market competitive, structured working pattern-core business hours, car parking on site.


Job Purpose:
IT Support Engineer, responsible for 2nd Line Support for large business clients, sought by a leading Cloud and Technology Solution Provider.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Installing and configuring hardware, operating systems, and applications.
Supporting and maintaining systems, ensuring their performance, availability and security.

Skills & Experience:
A minimum of 3 years technical experience in a similar support position.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.


Job Purpose:
Relationship Support Officer, responsible for all aspects of product administration and relationship management, sought by International Life Assurance company on a long term contract basis.

Key Responsibilities:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA requests to a conclusion.
Take ownership of and resolve any queries through to a satisfactory conclusion.
Ad hoc project work, as necessary.

Skills & Experience:
A good understanding of the regulatory environment of Life Assurance.
Ability to demonstrate a professional, positive and customer focused attitude at all times.
Experience in handling external telephone calls with both clients and independent financial advisors.
Ability to manage and prioritise own workload in a fast paced environment.
Key attention to detail and passion for delivering excellent customer service.
Competent in MS Office products, including Word, Outlook, Sharepoint, and Excel.

Hours & Benefits:
Full time business hours, very competitive salary commensurate with experience.

Job Purpose:
Relationship Support Officer, responsible for all aspects of product administration and relationship management, sought by International Life Assurance company.

Key Responsibilities:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA requests to a conclusion.
Take ownership of and resolve any queries through to a satisfactory conclusion.
Ad hoc project work, as necessary.

Skills & Experience:
A good understanding of the regulatory environment of Life Assurance.
Ability to demonstrate a professional, positive and customer focused attitude at all times.
Experience in handling external telephone calls with both clients and independent financial advisors.
Ability to manage and prioritise own workload in a fast paced environment.
Key attention to detail and passion for delivering excellent customer service.
Competent in MS Office products, including Word, Outlook, Sharepoint, and Excel.

Hours & Benefits:
Full time business hours, very competitive salary commensurate with experience.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.
Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay- based on experience, Central Douglas based.


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