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Job Purpose:
1st Line IT Support Officer required to join an expanding commercial group based on the Isle of Man but also with offices in Manchester and London. Working as part of a small team you will provide first line support for internal staff which will include infrastructure, software and telephony support.

Key Responsibilities:
Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems. Including creating and maintaining documentation.
To highlight and suggest improvements to the day to day operations and longer term strategy issues.
IT security responsibility arranging security tests and protecting the network. Management of local and remote firewalls.

Skills & Experience:
5 years working in supporting IT infrastructure.
IT security experience would be an advantage.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Good working knowledge of domain configuration TCP/IP, DNS & DHCP
Citrix Presentation server or XenApp.
Telephone system support administration, Mitel 3300, ACD, CCM & teleworker.
Strong communication skills and able to work effectively as part of a team or under own initiative.

Hours & Benefits:
Market rate salary and benefits package.

Job Purpose:
Operations Supervisor required to join an established manufacturing and engineering organisation on a permanent basis. The role holder will Share responsibility for developing, evaluating and improving the key performance indicators for plant operations. Develop and lead the department to achieve the plant and company objectives. Manages available resources and leads associates to perform all departmental tasks in the most cost effective manner while ensuring a quality product is processed according to schedule.

Key Responsibilities:
Develop and maintain department roadmap in alignment with plant placemat.
Manage resources in order to meet capacity requirements.
Develop and maintains workforce skills plan.
Manage hourly workforce development for department to meet skills plan.
Communicate (lead by example) mission, vision and values.
Motivate associates to meet key indicators.
Develop associates through effective use of the Performance Management Process, Merit Review Program, PLP, and PIP etc. Disciplinary process.
Meet department and value stream objectives.
Address and resolve daily operational issues, lead value stream boundary team.
Maintain fair and consistent application of all company policies and procedures.
Assist plant leadership in driving and accomplishing key performance indicators.
Address and resolve daily personnel issues or conflicts.
Resolve product, process and equipment issues.
Plan and prioritize daily job assignments.
Lead recruitment activity for the department.
Recommend and implement process improvements (CIAS).
Lead department lean daily management activity / improvements.
Manage 10-25 members of staff.

Skills & Experience:
Previous experience in a similar role within Manufacturing is essential
Working knowledge of and ability to operate CNC and or Auxiliary equipment.
Proficient user of all Microsoft Office programs.
Ability Demonstrate leadership ability.
Strong technical ability.

Hours & Benefits:
Competitive salary and benefits package. Shift based work pattern (Night Shifts).

Job Purpose:
Supply Chain Manager required for an international engineering organisation, reporting to the Managing Director you will provide leadership for the Supply Chain & Planning groups.

Key Responsibilities:
Leading, managing, training and developing these teams.
Align, collaborate and report as part of Global Sourcing leadership team in managing inbound and outbound supply chains.
Provide analysis and recommendations to senior management on global stocking logic and strategy.
Formulate and apply procedures and policies to ensure the execution of the plan to achieve service and inventory objectives.
Representing the supply chain group on corporate supply chain projects - providing leadership and analysis on costs and benefits to the organization.
Develop and manage inventory levels and inventory replenishment process.
Manage and execute fulfillment strategy definitions and assignment.

Skills & Experience:
Bachelor's Degree in Business Administration or equivalent work experience.
Professional qualifications preferred (such as CIPS, APICS or other supply chain/logistics bodies)
5-7 years of experience in discrete, repetitive and flow manufacturing environments.
3 years of experience supervising scheduling, planning, production control or logistics departments.
Excellent communication and leadership skills.
Broad business knowledge with a strong understanding of current supply chain, high energy and enthusiasm.

Hours & Benefits:
Office hours / daytime shifts.
Competitive salary.

Job Purpose:
Financial Crime Manager required to join an International Life Assurance Organisation on an initial contract basis. Working as part of the financial crime team the role holder will provide specialist technical knowledge in respect of regulatory and legal requirements in the prevention and reporting of financial crime.

Key Responsibilities:
To undertake a programme of comprehensive monitoring on a regular basis to ensure the adequacy and efficiency of measures and procedures which are in place to manage regulatory requirements.
Independently raise awareness to the Group, on any deficiencies in the group's regulated entities' compliance with their regulatory obligations and ensure appropriate action is taken to address issues raised.
Plan and organise the AML & CFT monitoring plan and financial crime training programme for both new and existing staff as required.
On direction from the Group Compliance & Risk Manager co-ordinate compliance matters and enquiries from external advisors or regulators.

Skills & Experience:
A proven track record in a similar role within a Life Company.
Up to date working knowledge of the Isle of Man FSA Rule Book 2013.
Systematic approach to work and attention to detail.

Hours & Benefits:
Marketing competitive rates of pay, core business working hours, on site parking.

Job Purpose:
An experienced Brands & People Development Manager is sought by a large wholesale retail distribution company on a permanent basis. The role holder will report to the Operations Director and will be responsible for developing strategic business goals into prioritised brand and staff development activities, and should be prepared to undertake local and national travel to deliver the role requirements.

Key Responsibilities:
People Development -
Maintaining a fully-resourced team across business sites; managing effective talent and succession planning and high quality recruitment.
Define HR planning requirements to achieve continuous improvement in knowledge, quality, and service delivery.
Build and maintain a “High Performance Culture” across the site teams.
Assist, support, and develop the FLOW training platform and modules.
Brand Development -
Continually review the marketplace and seek customer & competitor insight to ensure the business remains current.
Regularly review brands standards across the company and communicate updates with site teams.
Spend time with each site, ensuring visibility to both teams and customers, and to understand different site trading requirements.
Resolve issues causing customer complaints and identify and implement appropriate actions to prevent recurrence.

Skills & Experience:
Minimum 3 years operational experience gained in a multi-site trade or hospitality function.
Up-to-date demonstrable knowledge of training & development reward systems, performance management, and HR best practice.
Excellent communication skills, able to influence and persuade others to commit to new ideas and approaches.
Strong leadership skills, being able to embrace company values and embed them throughout the business.

Hours & Benefits:
Full time business hours; Salary commensurate with relevant skills and experience; company benefits package.

Job Purpose:
Senior Trust & Company Administrator, either studying towards or having completed ICSA / STEP and with around 5 years experience in a similar role in Fiduciary Services, is sought to manage a complex portfolio of client entities, as part of a growing team of a Trust & Corporate Service Provider.

Key Responsibilities:
Manage a complex portfolio of trusts and companies, in accordance with regulations and procedures.
Ensuring that filing requirements are met and trustee responsibilities are complied with
Liaison with clients and intermediaries, building strong working relationships and aiding further business growth.
Ensuring compliance and carrying out annual reviews.

Skills & Experience:
c5 years experience within Trust and Company Administration.
Qualified or studying towards completion of STEP or ICSA.
Excellent written and verbal communication skills; experienced in developing positive working relationships with clients and intermediaries.
Strong organisational and time management skills.
Good knowledge of regulatory requirements and best practice.

Hours & Benefits:
9am - 5pm plus company benefits.

Job Purpose:
Senior Administrator required to join the Wealth Management department of an international Life Assurance company on a permanent basis, to act as the primary point of contact for wealth management accounts.

Key Responsibilities:
Take ownership of all calls and queries, handling each in a professional manner and following through to full resolution.
Actively monitor the wealth management mailboxes, ensuring all queries are dealt with within 24 hours.
Ensure that all complaints are logged, investigated, and resolved in line with agreed company terms and timescales.
Manage time effectively to ensure that daily, weekly, and monthly quality and quantity targets are always achieved.

Skills & Experience:
2 years previous experience within a similar customer contact role within Financial Services/Life Assurance.
Minimum 5 GCSEs at A*-C, including English and Maths.
Excellent verbal and written communication skills.
Study towards attainment of CF1 & FA1 is desirable but not mandatory.

Hours & Benefits:
Full time core business hours, full company benefits package, salary dependent on skill set and experience.

Job Purpose:
Experienced Finance Technician with knowledge of Investments as well as Funds operations, including settlements and rebates, is required to join the Finance team of an International Life Assurance company. The role requires daily reconciliation work, assisting with finance reporting as well as the production of monthly management accounts and regulatory reporting.

Key Responsibilities:
Reconciliation of day to day investment transactions with investigation work, as needed
Reconciliations of other internal control accounts.
Contributing monthly financial reporting to internal and external bodies, in a timely and accurate manner.
Assisting with the production of monthly management accounts and regulatory reporting
Playing a key role in the ongoing implementation of Solvency II reporting.

Skills & Experience:
Ideally a number of years experience working within a similar role within financial services
Currently working towards an accounting qualification (AAT/CAT/ ACCA) or qualified by experience.
Good working knowledge of fund operations, including settlements and rebates.
Experience with investments and a range of asset types.
Confident in working with large volumes of data.
Organised approach with good communication skills.

Hours & Benefits:
Full time, salary dependent upon qualifications and experience, plus benefits, including on-site car parking.

Job Purpose:
Experienced Senior Company & Trust Administrator, required by an established CSP, to manage the varied administration requirements for a portfolio of client entities.

Key Responsibilities:
Managing a portfolio of trusts and companies.
Ensuring paperwork formalities are completed and company/ trust filings are up to date.
Preparing minutes, agreements and deeds.
Liaison and correspondence with clients and intermediaries.
Ensuring the review of tax compliance, risk reviews and annual reviews for client entities.
Managing time recording and client billing.

Skills & Experience:
Around 5 years experience within Trust and Company Administration.
Experienced in the management of a diverse portfolio of client entities.
Ideally STEP or ICSA qualified, or interested in completing a professional qualification.

Hours & Benefits:
9am - 5pm, competitive salary and benefits package.

Job Purpose:
The experienced Senior Trust & Company Administrator will be part of a team based in the South of the island, delivering effective and efficient trust and corporate administration services to a diverse client base.

Key Responsibilities:
Responsible for a diverse and complex portfolio of trusts, companies and partnerships including:
Undertaking all day to day administration, bookkeeping and minutes Liaison with clients and intermediaries, attending client meetings as required.
Conducting investment and annual reviews.
Reviewing Bookkeeping records and preparing accounts files to allow for preparation of year-end accounts.
Responsibility for client billing and debt collection.

Skills & Experience:
A minimum of 5 years experience within a Fiduciary Services. Administration Applicants are expected to be working towards or holding a relevant professional qualification such as ICSA or STEP. Strong communication and organisational skills, experienced in building and maintaining positive working relationships with clients and intermediaries.
Positive approach, should be used to working both independently as well as part of a team.

Hours & Benefits:
Full time hours, competitive salary, parking on site.

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