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Job Purpose:
Consumer Mobile Product Manager required to join a telecommunications company, in a permanent capacity on the Isle of Man. Reporting into the Head of Consumer, you will develop strategies and tactics based on regular research across the region to meet mobile and related service needs of the Consumer market.

Key Responsibilities:
You will be responsible for managing the full product lifecycle of Pay As You Go, Pay Monthly and associated value added services across the region to drive new revenue and exceed Annual Operating Plan within the Consumer and SME markets
You will be responsible for tracking and driving the trading performance of the products in your ownership.
Responsible for the commercial performance of the mobile product portfolio, as well as their related service strategies and solutions, in support of the 5 Year and Annual Operating Plan.
You will ensure that all products in your ownership maximise their digital potential from a customer journey and support perspective - aiming to improve the customer experience whilst minimising support effort and cost.

Skills & Experience:
Significant experience in a similar Mobile Consumer position within telecommunications

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
Operations Manager required to join a banking organisation to lead, motivate and develop direct reports to maximise performance, whilst consistently achieving and exceeding a client experience in line with the SLA and quality standards.
In addition the role holder must embed a culture of continuous improvement focused on creating capacity and/or improving the client experience.

Key Responsibilities:
Manage Team Leaders effectively and their oversight over staff attendance, discipline, productivity, quality of work, adherence to targets and other requirements for optimum performance and harmony in the operational team.
Ensure that day-to-day operational work performed by the Account services team is in line with approved processes/ procedures and meets legislative requirements.
Oversee and approve the management of staff leave and overtime worked.
Provide leadership and oversee the active management of priority matters based on significance and urgency of matters.
Manage spend on operational requirements to remain within allocated budget.
Review and take action based on information provided by Team Leaders on matters such as statistics, reports, escalations, technology and system issues.
Keep abreast with the media and latest trends in order to maintain a proactive view of influencers for the Account Services team and possible training opportunities.
Ensure that all systems required for operational output are available and in good working order and, where required, engage the relevant persons or service providers to ensure quick resolution.
Ensure all fraud is managed in line with Group risk appetite and frameworks.

Skills & Experience:
A minimum of 3 years experience within a Banking operations role, preferably across a variety of teams to include debit card processing and card fraud management.
Ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply.
Able to translate the organisation's vision and long term goals into medium and short term deliverables.

Hours & Benefits:
Full Time permanent hours.
Competitive salary and benefits package.

  • Experience Dependent
Job Purpose:
.Net Developers required to join an expanding International Life Company. They are permanent positions based in the Isle of Man, working in the operations area of the IS department. As a Developer you will take part in the development of both new applications and maintenance of existing legacy applications.

Skills & Experience:
Minimum 2 years experience as a Systems Developer using Microsoft tools.
Expert in the Microsoft .Net stack and tools.
Proficient in one or more of the following:
SQL
HTML
Javascript
C#
VB.NET
Experience of working within software development using the following software development lifecycles:
Agile
Waterfall (V model)
Excellent problem solving skills
Ability to work under pressure
Excellent communication skills (written and oral)

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
Experienced Trust & Company Administrator required to join a large Trust & Corporate Service Provider. Applicants should have some previous experience within Fiduciary Services Administration, in order to provide administration services to a portfolio of clients; work will be undertaken with the support of the team and team leader, depending upon amount of an individual's previous experience.

Key Responsibilities:
Dealing with the administration requirements of a portfolio of clients, in accordance with service and regulatory standards, with support from a team, as needed.
Drafting of correspondence with clients and intermediaries, handling telephone enquiries
Drafting of standard company minutes and trustee resolutions.
Maintenance of client records and dealing with a variety of routine transactions
Assisting with meeting monthly financial objectives and KPIs.

Skills & Experience:
Previous experience within Trust and Corporate Services Administration - varying levels of experience will be considered.
Potentially interested in undertaking appropriate professional studies, or already studying.
Good interpersonal and organisational skills; able to liaise with internal and external clients in a professional manner.
Able to work both independently as well as part of a team.

Hours & Benefits:
Between 30 - 37.5 hours a week may be considered, highly competitive benefits package and salary commensurate with experience /qualifications.

Job Purpose:
Experienced and ideally MICA qualified Compliance Officer is sought by an Accountancy Practice. The role holder will be Data Protection Officer and Deputy MLRO, with hands on responsibility for compliance and data protection for the business.

Key Responsibilities:
Working autonomously to manage all day to day Compliance and Data Protection for the Accountancy Practice and it's small CSP division.
Acting as Data Protection Officer and Deputy MLRO.
Keeping accurate and up to date records, including annual staff training.
Supporting the MLRO with regulatory reporting.
Taking minutes at quarterly board meetings.

Skills & Experience:
A number of years experience within Compliance in Financial Services, ideally within a Practice or CSP.
Likely to be MICA qualified or progressing with ICA studies.
Used to managing a diverse workload and working autonomously.

Hours & Benefits:
Full time, salary in line with experience and qualifications.

Job Purpose:
Senior Trust & Company Administrator with around 5 years experience in the administration of trust and international companies, is sought by an privately owned International Financial Services Group. The role requires dealing with all aspects of administration of multi-jurisdictional trusts and companies, maintaining records, including due diligence and working in line with procedures and regulations.

Key Responsibilities:
Management of a diverse portfolio of multi-jurisdictional trusts and companies.
Maintaining records, including due diligence and working in line with procedures and regulations.
Preparation of documents in relation to transactions, including minutes and resolutions.
Conduct risk reviews and client reviews and review of financial statements.
Maintain accurate timesheets and manage invoice generation through to payment collection.

Skills & Experience:
Around 5 years experience within Trust and Company Administration.
Proactive approach with strong communication and organisation skills.
Able to prioritise and plan a challenging workload.
Either qualified, currently studying or willing to complete STEP or ICSA.

Hours & Benefits:
Full time, salary commensurate with experience and qualifications and plus benefits.

Job Purpose:
Audit Supervisor required to join a leading International Financial Organisation. The principal responsibility of the role is to establish audit strategy and effectively plan audit projects whilst supervising a small team.

Key Responsibilities:
Demonstrates a thorough knowledge and application of auditing and accounting standards.
Ensure audits run to budget and review points are adequately cleared.
Actively enhance existing relationships with new clients and seek to discuss wider business issues in order to identify their needs.
Maintain regular communication with all levels of the client service team.
Retain clients by maintaining a good relationship and keeping in regular contact.
Identifies risks at the planning stage, directs the audit and handles risks appropriately.
Recognise business and audit implications where controls are absent, ineffective or inefficient.
Give constructive, timely and direct feedback to junior staff on performance.

Skills & Experience:
An appropriate accountancy qualification is required along with previous experience working in an audit environment.
Must have strong relationship management and project management skills.
It is essential to understand the requirements of the ISO 9001 Quality Management System.

Hours & Benefits:
Business hours, attractive salary and benefits package including car parking space, central Douglas based office.

Job Purpose:
A Part qualified Accountant (ACCA) or AAT qualified candidate who is looking to complete ACCA studies, is required by an International Life Assurance Company in a new role within the Finance team. The role will support the Fund Accountant in delivering over 100 Fund Accounts, that need to be prepared and audited on an annual basis. This role will involve the preparation of less complex accounts, also assisting with the day to day monitoring of funds.

Key Responsibilities:
Supporting the Fund Accountant in delivering over 100 Fund Accounts, annually
Managing the preparation of less complex accounts and assisting with more complex accounts.
Day to day monitoring of funds.
Interrogating data, reconciliation of discrepancies, providing current financial information in a timely manner.
Able to mine and extract specific MI to support financial decisions.

Skills & Experience:
Either AAT qualified or part-ACCA qualified, and looking to complete ACCA studies.
Advanced Excel skills and ideally experience of Access, with an ability to mine and extract data sets.
Strong analytical skills and a proactive approach, used to working in a timely and accurate manner to meet deadlines.

Hours & Benefits:
Full time, salary competitive in line with experience and level of qualification.

Job Purpose:
Experienced Fund Accountant, ideally recently ACCA qualified or currently part-qualified and looking to complete their studies, is sought for a new role within the Finance team of an International Life Assurance Company. Primarily the candidate will oversee and produce annual Fund Accounts for over 100 funds. Advanced Excel and Access skills are expected, having an ability to mine and extract data sets. Previous people management responsibilities will be useful, to coach and mentor one direct report.

Key Responsibilities:
Overseeing and producing Fund Accounts annually for over 100 funds.
Monitoring transactions within the funds, ensuring the accurate reflection of these in accounting records.
Responding to and answering Auditor queries raised in relation to funds accounts.

Skills & Experience:
Recently qualified ACCA candidate, or a candidate experienced in Fund Accounting who is part-qualified and looking to complete their studies.
Advanced Excel skills and an experienced user of Access, with an ability to mine and extract data sets.
Strong analytical skills and a proactive approach, used to working in a timely and accurate manner to meet deadlines.
Experienced in coaching and mentoring a small team - this role will have responsibility for one direct report.

Hours & Benefits:
Full time, salary competitive in line with experience and level of qualification.

Job Purpose:
Content Manager required to join one of the world's fastest growing online gaming companies. Reporting to the Head of Product, the successful candidate will work as a key part of the Product team to optimise, produce, and maintain digital content across our gaming brands.

Key Responsibilities:
Maintain and own written content across a range of e-gaming websites and mobile apps.
Act as the go-to contact for website and brand content; responsible for the coordination of amendments, rewrites, and revisions.
Undertake ongoing creative reviews to establish a suite of communications that are consistent, accurate, and reflect best practice and brand tone of voice.
Work closely with the Compliance team to ensure content meets regulatory requirements.
Manage third-party translation of content to provide an excellent customer experience across a range of international markets.
Copywriting, proofreading and editing of website content, marketing campaigns and blogs.
Supporting the marketing team in the creation of promotional material.
Provide recommendations on how to improve efficacy, presenting ideas where required.
Ensure all relevant product documentation is kept consistent and up to date.
Managing multiple work streams and varied requests to ensure projects are completed on time and on target.

Skills & Experience:
Ideally 2-3 years' experience, working either agency or client side.
First-class communication skills, ideally educated to degree level in English or Communications (or equivalent).
Impeccable attention to detail, with a passion for the written word and an exceptional level of spelling, grammar, and punctuation.
Diligent team player with the ability to manage and translate stakeholder expectations.
Experience in working with project management software (ideally Trello).
Experience in working with a CMS.

Hours & Benefits:
Full Time permanent hours. competitive salary and benefits package.

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