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Job Purpose:
IT Infrastructure Security Lead required to join an expanding international life group, in a permanent capacity based on the Isle of Man. Primarily you will lead the Implementation, processes and projects to address IT infrastructure and information security operational needs.

Key Responsibilities:
Works in partnership with local stakeholders and Group Information Security to align processes and requirements. Updates and delivers status of security initiatives; develops plan to remediate gaps, and supports audit initiatives.
Act as security lead on multiple projects simultaneously. Ensure that project objectives are delivered on time and meet stakeholder expectations for quality.
Ensure that all infrastructure components are fully supportable and secure.
Pro-actively identify areas of the infrastructure for improvement and develop project plans and drive the execution of these plans to ensure project success. Provide practical support/systems engineering for improving the maturity and function of the infrastructure. Report on identified risks.
Act as an expert in multiple technology areas, conducting reviews and initiating change in order to contribute to continuous improvement of services to internal and external customers.
Provide subject matter expertise, evaluating proposals and recommending available solutions.
Provide specialist advice to address specific security queries from colleagues and internal clients and design/develop and deliver appropriate solutions, in line with group policies and processes and regulatory requirements.
Coordinate implementation and support of processes, supplier interactions, application security, and incident response and ensure processes are documented.
Ensure business continuity and disaster recovery capabilities.

Skills & Experience:
Relevant professional experience in IT Infrastructure and Information Security.
Demonstrable Cisco (LAN/WAN), VMware (ESXi), Security (Checkpoint, Cisco ASA) and Microsoft (Server 2012/2016, Active Directory) skills are essential for the role.
Qualifications such as Certified Security Analyst, Certified Ethical Hacker, Citrix Netscaler, Citrix XenApp, Citrix XenDesktop, CISSP, CISM, Cisco Security, Checkpoint, ITIL are preferred but not essential.
Palo Alto experience preferred but not essential.
Strong analytical, problem solving and communication skills.
Strong knowledge of information security concepts and current information security trends and practices.
Proactive self starter and able to work autonomously.
Strong collaboration and interpersonal skills.
Track record of successfully implementing new technology into complex IT infrastructure.
Desire to provide excellent customer service.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
IT Senior Systems Analyst required to join an e-gaming company on the Isle of Man in a permanent capacity, to provide assistance to employees and senior management with all their IT needs and requirements across European offices.

Key Responsibilities:
Work as part of an IT Operations Team focused on ITIL Practices.
Work closely with the IT manager and Operations team to determine the maintenance and growth needs of the overall IT System and Network.
Responsible for making sure all the infrastructure systems are up and running and have a 'can do' attitude when faced with adversity.
Contribute to maintaining and executing disaster recovery plans that will keep the company functional in the event of a crisis.
Comprehensive understanding of network architecture, IT security, Disaster Recovery, Microsoft Server (AD and Exchange) client/server technology and SAN storage in an ESX environment.
Stay abreast of the latest developments in IT technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through the implementation of new software technology where applicable.
The role might require occasional travel to London and Dublin.

Skills & Experience:
Degree in Computer Science and/or related field or industry recognised qualifications.
5+ years' experience in information technology.
Proven experience in IT Security, System, Remote Access, Network Connectivity, Disaster Recovery and network troubleshooting methods.
Experience of SAN storage, Dell EMC and ESX would be an advantage.
Strong problem solving and communication skills required.
Competent with Windows Server 2012 R2, 2016 and Windows 10 desktop operating systems.
Comprehensive understanding of windows security patching and requirements.
Be able to participate on technical matters and deliver on relevant projects.
Experience with Veritas backup/restore or equivalent.

Hours & Benefits:
Competitive salary and comprehensive benefits.


Job Purpose:
Experienced Software Tester's to join an established and further growing Financial Group on an initial contract basis. The role holder will be responsible for ensuring that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified and that the risks associated with deployment are adequately understood and documented.

Key Responsibilities:
The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
Defines test conditions for given requirements.
Design test cases and creates test scripts and supporting data, working to the specifications provided.
Interprets, execute and record test cases in accordance with project test plans.
Analyses and reports test activities and results. Identifies and reports issues and risks.

Skills & Experience:
A proven track record in a Software Tester role is essential - a minimum of 5 years experience.
Educated to a bachelor degree level or hold a relevant professional qualification or extensive relevant experience in career history.
Good problem solving skills in order to resolve issues quickly and effectively.
Proven ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.
Job Purpose:
Temporary Accountant required to join an International Fiduciary Services Provider on an initial 6 month basis. The role holder will be responsible for assisting in the efficient and effective delivery of financial statements, management accounts and other financial reports for the Company and the Company's client companies and trusts.

Key Responsibilities:
Preparation of Financial Statements for client companies and trust and maintenance of their bookkeeping records.
Assist in the preparation of monthly management reports to include management accounts and cash flow.
Preparation of VAT returns and Tax returns.
Assist in the preparation of weekly management reports to include cash flow, debtors, WIP, creditors.
Consider and report risk and Anti-Money Laundering concerns or issues.
Provide training and assistance to less experienced team members and assist colleagues as required.
Liaison with clients, advisors, banks, investment managers, lawyers and other intermediaries.

Skills & Experience:
Must hold a relevant accounting qualification.
At least 3 years' experience in an accounting environment is required.
Excellent understanding of UK and international accounting standards, policies and procedures.
Good commercial awareness and excellent communication skills.

Hours & Benefits:
Attractive salary, initial 6 month contract, full time business hours, office located in Central Douglas.
Job Purpose:
IT Technical Support Manager required to join an established Wholesale and Distribution group, the role will focus on the day to day operational and technical support of I.T. department, managing and co-ordinating the day to day I.T. Infrastructure and support.

Key Responsibilities:
Management organisation of the I.T. technical support department. Being part of a team ethos in being able to support and manage the department's day to day operation and support.
Deal with incoming support telephone calls and email enquiries; building rapport, establishing needs and appropriately allocating to relevant individual / actively resolve call themselves.
Assessing risk and suggesting and implementing change where applicable.
Being a pro-active leader of the IT function, offering a high-level of customer service to the Group.
Monitor and maintain systems and alerts to ensure IT operations are secure and operational.
Ensure that the business continuity of IT system is maintained and developed.
Help support the business applications and give guidance to internal and external customers.
Support the business teams effectively within normal and outside of business hours.
To be a representative for ISO and GDPR on I.T. systems and security to ensure policies are in place and followed.

Skills & Experience:
Minimum of 3 years' work experience in a IT management/IT support role / leadership orientated environment.
Familiarity and inclination towards working with numbers with a basic understanding of budgeting & accounting.
Excellent Proficiency in the Microsoft Office (Excel, Word & Outlook & PowerPoint) products (ideally with some advanced Excel formula knowledge).
Knowledge of computer technologies and infrastructure. (SAN, Virtualisation, Networking, Server environments.)

Hours & Benefits:
Competitive salary and benefits package - onsite car parking.
The role will require travel across the Groups Isle of Man and the UK operations and occasional on call work.

Job Purpose:
Senior Administrator required to join the operations team of an international life company ,primarily accountable for all existing business email correspondence , ensuring it is managed in accordance with; client requirements, internal procedures and internal service level agreements.

Key Responsibilities:
Ensure all emails received are reviewed and correctly distributed within the agreed service standards and that all systems are updated accordingly whilst ensuring all allocated correspondence is completed within the agreed SLAs.
Dealing with queries, ensuring these are referred via email to the correct department.
Recognise any complaints received within the area and refer appropriately within the required timescales. Where possible to begin the investigation and ascertain which business area the complaint lies with. Ensure less than 2 exceptions recorded per month.
Monitor the agent adviser system and provide phone cover as appropriate to ensure departmental SLAs are maintained and a positive customer experience.
Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution. Expectations must be managed at all times.
Provide support to front office teams as appropriate to reduce referrals that may otherwise impact on daily processing.

Skills & Experience:
A minimum of 2 years experience within Financial services, preferably Life Assurance.
Excellent customer service skills with the ability to investigate complex queries / complaints.
FA1 & CF1 qualifications or working towards would be advantageous.

Hours & Benefits:
Structured working pattern with competitive salary and benefits with onsite car parking.
Job Purpose:
An experienced .NET Developer is required by a large Financial Services group based in central Douglas. Joining on a permanent basis, the role holder will assist with the design and build of bespoke corporate systems.

Key Responsibilities:
Actively contribute to all phases of development, from requirements gathering to analysis, design, and implementation.
Support staff using in-house and 3rd party systems.
Produce clear and accurate technical documentation.

Skills & Experience:
Minimum 3 years development experience with a proven track record in the software development environment.
Educated to relevant degree level.
Experience in all aspects of the development life cycle.
Strong analytical and problem solving skills.
Full working knowledge of Visual Studio, .NET Framework, C#, SQL Server, and Sharepoint 2013.

Hours & Benefits:
Full time business hours; highly competitive salary in line with relevant skills and experience; full company benefits package.
Job Purpose:
The experienced Senior Trust & Company Administrator will be part of a team based in the South of the island, delivering effective and efficient trust and corporate administration services to a diverse client base.

Key Responsibilities:
Responsible for a diverse and complex portfolio of trusts, companies and partnerships including:
Undertaking all day to day administration, bookkeeping and minutes Liaison with clients and intermediaries, attending client meetings as required.
Conducting investment and annual reviews.
Reviewing Bookkeeping records and preparing accounts files to allow for preparation of year-end accounts.
Responsibility for client billing and debt collection.

Skills & Experience:
A minimum of 5 years experience within a Fiduciary Services. Administration Applicants are expected to be working towards or holding a relevant professional qualification such as ICSA or STEP. Strong communication and organisational skills, experienced in building and maintaining positive working relationships with clients and intermediaries.
Positive approach, should be used to working both independently as well as part of a team.

Hours & Benefits:
Full time hours, competitive salary and benefits.
Job Purpose:
An experienced Senior Company & Trust Administrator, ideally with around 5 years company & trust experience and likely to be either part or fully ICSA/STEP qualified, is sought by an established Trust & Corporate Service Provider. The role requires the provision of professional administration services to a varied client portfolio and applicants should have good jurisdictional and regulatory awareness.

Key Responsibilities:
Excellent understanding of structures to be able to effectively manage the requirements for a portfolio of clients.
Maintaining and preparing statutory records, including minutes.
Undertaking KYC and CDD procedures, including annual reviews.
Understanding of financial statements.

Skills & Experience:
c5 years company & trust administration experience, used to managing a diverse client portfolio.
Likely to be either part or fully qualified ICSA or STEP.
Professional and friendly manner, used to building strong working relationships with clients and intermediaries.
Good organisational and communication skills, experienced in meeting deadlines.

Hours & Benefits:
35 hours a week, competitive salary and benefits package.
Job Purpose:
Experienced project/process delivery professional required within the marketing team of an International Bank on an initial contract basis. The role holder will be responsible for providing support/management to enable the successful delivery of a business project, which will specifically include support to complete a customer communications program, literature/collateral update and other brand & marketing owned touch point updates.

Key Responsibilities:
Liaising with stakeholders to gain inputs/approval.
Ensuring accuracy of final outputs.
Ensure communications are on brand and using the correct tone of voice.
Manage 3rd party suppliers to ensure timely delivery of the communication to customers.
Support the creation of internal communications regarding the communication.
Provide support with the update of literature in relation to a business project. This will include liaising with design agencies, proof reading of content, sharing with stakeholders for final approval prior to release.
Day to day management of external agencies and mailing houses, to ensure delivery of high quality communications/literature, on time and within agreed budgets.
Ensure all customer communications are consistent with bank's regulatory requirements, through appropriate project or risk approval.
Provide support with the update to other brand & marketing owned touch points, associated with the project.

Skills & Experience:
Marketing experience and successful communications management experience.
Ability to demonstrate a solid background of communications principals.
Good working knowledge of different communications channels and formats that can be deployed.
Good knowledge of MS Office products.
Specific knowledge of Mail Merge (MS Word).
Excellent proof-reading skills.
Collaborative - builds networks and relationships with stakeholders across the bank at all levels.
Ability to drive and manage own workload, displaying strong motivation and drive to succeed.
Comply with relevant policies, consider and escalate the adequacy and effectiveness of the business's controls on a regular basis.
Strong organisations skills, attention to detail and the ability to manage multiple concurrent initiatives to strict deadlines.
Good communication, networking and influencing skills.
Previous project background would be beneficial.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in Douglas, parking on site.
Job Purpose:
Consumer Mobile Product Manager required to join a telecommunications company, in a permanent capacity on the Isle of Man. Reporting into the Head of Consumer, you will develop strategies and tactics based on regular research across the region to meet mobile and related service needs of the Consumer market.

Key Responsibilities:
You will be responsible for managing the full product lifecycle of Pay As You Go, Pay Monthly and associated value added services across the region to drive new revenue and exceed Annual Operating Plan within the Consumer and SME markets
You will be responsible for tracking and driving the trading performance of the products in your ownership.
Responsible for the commercial performance of the mobile product portfolio, as well as their related service strategies and solutions, in support of the 5 Year and Annual Operating Plan.
You will ensure that all products in your ownership maximise their digital potential from a customer journey and support perspective - aiming to improve the customer experience whilst minimising support effort and cost.

Skills & Experience:
Significant experience in a similar Mobile Consumer position within telecommunications

Hours & Benefits:
Competitive salary and comprehensive benefits.
Job Purpose:
Operations Manager required to join a banking organisation to lead, motivate and develop direct reports to maximise performance, whilst consistently achieving and exceeding a client experience in line with the SLA and quality standards.
In addition the role holder must embed a culture of continuous improvement focused on creating capacity and/or improving the client experience.

Key Responsibilities:
Manage Team Leaders effectively and their oversight over staff attendance, discipline, productivity, quality of work, adherence to targets and other requirements for optimum performance and harmony in the operational team.
Ensure that day-to-day operational work performed by the Account services team is in line with approved processes/ procedures and meets legislative requirements.
Oversee and approve the management of staff leave and overtime worked.
Provide leadership and oversee the active management of priority matters based on significance and urgency of matters.
Manage spend on operational requirements to remain within allocated budget.
Review and take action based on information provided by Team Leaders on matters such as statistics, reports, escalations, technology and system issues.
Keep abreast with the media and latest trends in order to maintain a proactive view of influencers for the Account Services team and possible training opportunities.
Ensure that all systems required for operational output are available and in good working order and, where required, engage the relevant persons or service providers to ensure quick resolution.
Ensure all fraud is managed in line with Group risk appetite and frameworks.

Skills & Experience:
A minimum of 3 years experience within a Banking operations role, preferably across a variety of teams to include debit card processing and card fraud management.
Ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply.
Able to translate the organisation's vision and long term goals into medium and short term deliverables.

Hours & Benefits:
Full Time permanent hours.
Competitive salary and benefits package.

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