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Job Purpose:
A Mortgage Support Officer is sought by a leading international bank based in central Douglas. Joining in a permanent capacity, the role holder will assist customers through the entire mortgage journey from initial agreement to final completion.

Key Responsibilities:
Negotiate and discuss appropriate valuation needs with customers and external stakeholders.
Offer solutions to existing mortgage customers.
Liaise with local advocates, ensuring security on all home purchases are in place.
Collate and report weekly management information to the Retail Branch Manager.

Skills & Experience:
Previous exposure to working within Financial Services.
Previous experience in an administration role is desirable.
Strong attention to detail with clear focus to look to minimise regulatory risk.
Experience of making prompt and practical business decisions, even in times of ambiguity.
Good working knowledge of MS Word, Excel, and Outlook.

Hours & Benefits:
Full time hours (35 hour working week); highly competitive salary and generous company benefits package.
Job Purpose:
Temporary Banking Administrator required to join an International Bank for an initial 2 month period. This role will be responsible for carrying out a range of data entry/processing or customer service duties, in order to deliver a quality service to customers in line with agreed service standards.

Key Responsibilities:
Perform data entry, processing and customer service duties, ensuring that the work is completed accurately.
Adhere to all specified Bank processes, procedures, standards and relevant external regulations.
Respond to a range of enquiries, clarifying customers understanding of the information being given.
When required support line management with the implementation of changes in own work area.

Skills & Experience:
Minimum of 5 GCSE's grade C or above.
Previous experience working in financial services is desirable.
Must have strong attention to detail and excellent communication skills.

Hours & Benefits:
Business hours, market rate salary, initial 2 month temporary contract.
Job Purpose:
Operations Analyst required to join an International Bank on an initial contract basis. The role holder will be responsible for providing strong productivity, accuracy and subject matter expertise within the Operations Teams supporting India, IOM, Jersey and Guernsey for core BAU activities and projects that benefit from on site expertise and involvement in the change agenda. Developing junior and new staff to deliver outstanding customer focused service, ensuring that all areas are focused on quality and quantity in equal focus & adhering to agreed policies, procedures and risk and governance practices.

Key Responsibilities:
The role holder will be required to undertake pro-active workflow management to ensure that all cases are completed, according to service level agreements, without unnecessary delays, and are dealt with in priority order to achieve individual and team targets.
All KPI measures must be met / exceeded to evidence contribution to the end to end processing within agreed service levels.
Clearly communicate and issues findings and proposals to colleagues, especially in situations where non-compliance or deviation from Policy is encountered.

Skills & Experience:
Previous experience in a similar role within Banking is highly desirable.
KYC, CDD and Quality Assurance knowledge.
Ability to work within a team in line with project targets.

Hours & Benefits:
Structured working pattern-core business hours, competitive rates of pay, Douglas based.
Job Purpose:
Operations Analyst to required to join the Court Order Team of an International Bank on an initial contract basis to focus on financial crime related tasks.

Key Responsibilities:
Ensure all work is conducted in accordance with policies and as directed.
Responsibility must be taken to ensure the accuracy and completeness of all client instructions and data they encounter and that no substantive data integrity issues are found and all due diligence and sanction concerns are to be escalated swiftly via the correct channels.
Work with key internal clients across Offshore, Global Premier and Wealth and include direct colleague engagement and stakeholder management in both the Front Office and Operations.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Skills & Experience:
Must be flexible and professional with strong interpersonal skills and a focus on succeeding and have the ability to work accurately to deadlines and committed to proactively seeking new and innovative customer and company focused solutions. Contribute and challenge within a team / area to improve performance, along with the ability to communicate with peers and contribute positively to the organisational culture and will have the ability to work on their own initiative demonstrating an understanding of valuing the importance of meeting and exceeding customer expectations.
Previous experience in a Financial Crime role is highly desirable.
KYC, CDD experience.

Hours & Benefits:
Structured working pattern-core business hours, competitive rates of pay, Douglas based.
Job Purpose:
Data Operations Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.
Highly Competitive
Job Purpose:
Function Head/Leader required to join an international bank in a permanent capacity as their Head of Local Corporate on the Isle of Man. Leading a team of Relationship Directors/Managers with ultimate accountability for a growing sector, and driving business performance working with key senior stakeholders across the group.

Key Responsibilities:
Leading the overall relationship with the Isle of Man Government with regards to client and business development, including strategic engagement with key Ministers and Departmental Heads, and coordinating across different agencies, in order to drive forward support for economic growth, business development initiatives, digital inclusion and development of the client relationship.
The ongoing maintenance and development of the Local Corporate proposition.
Identifying and managing solutions to meet a wide range of client needs, including banking, investments, credit and cash management. Understanding the business and strategy of their client segments and key clients within their team, driving long-term sustainable revenue.
Developing long-term, internal and external relationships that are planned and effective across the Isle of Man to drive delivery of the respective strategies and establish opportunities for further growth.
Managing risk across the team, including business risk, financial crime risks, credit risk, operational risk.
Collaboration with the heads of other client segments, specialist sales teams and functional/support areas across the business.

Skills & Experience:
Wealth of experience within international banking, currently as head of function and be able to demonstrate exceptional people management/leadership experience
A relationship builder with strong networking skills, the suitable candidate will have a reputation for integrity, and the ability to evoke rapid trust and openness in clients, colleagues and team member alike.
Proven business skills, including problem solving, decision making, driving continuous improvement and commercially minded.
The role holder will be required to have the skills to plan and analyse potential complex and strategic client solutions and devise appropriate responses across a broad spectrum of areas, including market opportunity, risk and operational issues in line with Bank procedures and escalating where necessary.
Requires previous experience engaging with senior internal and external stakeholders on a strategic level including CEO, CFO, COO and other board level client representatives.

Hours & Benefits:
Highly competitive salary with comprehensive benefits.
Job Purpose:
KYC Remediation Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.
Job Purpose:
Experienced Financial Services professional with previous operational change and project experience required to join an International Bank on an initial contract basis as an Operational Change Analyst. The role holder will be responsible for assessing changes that will impact Operations. They will be required to analyse & identify areas impacted within Operations by working closely with the project team & with Operations Subject Matter Experts to articulate the impact, benefits & actions required for a successful implementation.

Key Responsibilities:
Role holder will be required to provide regular updates to Operations Stakeholders, represent Operations on project meetings and/or forums & track actions through to completion including any required communications to Operations staff. They will also be required to track & ensure delivery on agreed Operations benefits including realisation.
The role holder will be responsible for completing change acceptance tasks as defined by the Head of Private Bank & Overseas Services Operations Support including impact assessment, articulating impact to operational stakeholders, gaining sign off on impact, support change delivery, assessing potential complaints impact, ensuring project has met minimum change governance requirements, signing off on Operational benefit & ensuring project handed over to business as usual in acceptable format.
Provide regular updates on projects against project implementation plan including highlighting any risks or issues associated to the project that may impact the area. They will work with relevant stakeholders within Operations to define the reporting requirements & format so specific to the change being delivered.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, enterprise wide risk management framework and internal policies and change standards.

Skills & Experience:
First class academic track record with preferable industry wide accepted Change Qualifications (e.g. PRINCE 2, LEAN, AGILE).
An understanding of organisational issues and challenges, familiarity with project management approaches, tools and phases of the project lifecycle. The ideal candidate will have In-depth knowledge of change, and have a proven track record in change acceptance and or quality management with embedded governance.
The successful candidate will be skilled in the use of Microsoft Office, including; spread sheets, presentation tools, word processing and experience with Project and Programme Management software tools (preferable), alongside advanced problem solving/decision making skills.

Hours & Benefits:
Structured working pattern- core business hours, also the potential of flexible/agile working, excellent rates of pay- market competitive, Douglas based.

Job Purpose:
Multiple opportunities for experienced Financial Services Administrators to join a leading International Bank as part of a Remediation Project Team. The Team will be responsible for providing support to the Overseas Services business area, specifically in relation to Know Your Client (KYC) policies.

Key Responsibilities:
Responsible for providing guidance on the correct documentation required from clients who have been issued a letter as part of the KYC Project.
Accountable for gathering the clients certified documents, facilitating the delivery to relevant departments whilst adhering to internal processes.
The successful candidate must take personal responsibility to support the team working ethos and ensure they have a development plan in place at all times.
Work closely with the Client Due Diligence team to identify training gaps and implement and maintain training and development plans on the back of this.
Provide focussed coaching to Clients, Front Office and Operations colleagues.
First point of contact for all new account queries and ensure that all interaction with clients is a positive experience and that client expectations are managed and met at all times.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Skills & Experience:
Previous banking/financial services experience is essential.
Familiar with the concept of Intermediary & Trust company clients, and ideally with knowledge of the core product set used by the organisation.
A strong understanding of Microsoft standard packages, such as Word and Excel.

Hours & Benefits:
Structured working pattern, excellent rate of pay- market competitive, based in central Douglas.
Job Purpose:
Personal Banker required to join an International Banking Group on an initial 6 month contract basis. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary offered, based in central Douglas.
Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.
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