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Job Purpose:
Project Manager required to join the existing team of project professionals within an International Life Assurance Organisation on a long term contract basis. The role will be specifically responsible for the successful delivery of change projects. The successful applicant will understand and be able to apply different delivery approaches and will have a proven track record of performing project management disciplines.

Key Responsibilities:
Organising, managing and leading the project team from initiation to completion.
Selecting appropriate processes and methods required to meet the project objective.
Establishing and maintaining appropriate communication and engagement with stakeholders.
Complying with requirements to meet stakeholder needs and expectations.

Skills & Experience:
5+ years in project management.
Previous experience working within a Financial Service remit.

Hours & Benefits:
Competitive salary, full time - core business hours, based in Douglas area.

Job Purpose:
Temporary Trust & Company Administrator required to join an International Corporate Services Provider on an initial 3 month basis, responsible for the day to day administration of a portfolio of companies and trusts.

Key Responsibilities:
Responsible for day to day administrative tasks including preparation of minutes, payment instructions and liaison with internal and external bankers, annual reviews, bank account reconciliations, time recording, scanning and filing of correspondence and documents into laser fiche, following internal policies and procedures.
Maintain excellent relationships and communication with clients and intermediaries.
Assisting with projects that arise from time to time, such as UK and US FATCA/CRS and other tasks that might be assigned by the management team from time to time.

Skills & Experience:
Previous experience in a Trust and Company Administrator role is essential.
Knowledge of IOM AML/FSC guidelines and regulations in relation to Company and Trust.
Strong organisational and communication skills required, and high attention to detail.

Hours & Benefits:
Full time business hours and attractive salary.
3 month temporary contract.

Job Purpose:
Risk Officer required to join a Financial Services Group in a permanent capacity on the Isle of Man as their Group Risk Officer & Data Protection Officer. The primary activity is to ensure that the risk function of the business is effectively managed and operated.

Key Responsibilities:
Oversight of compliance with operational procedures of the Group, ensuring that all regulatory, risk & data protection guidelines are followed and drafting and implementing appropriate risk policies & procedures.
Design and implement an enterprise risk management framework including risk statements, risk policies and recommending appropriate risk appetites for specific risks for adoption by the Board.
Undertake internal reviews or monitoring to ensure that risk and data protection procedures are followed and conduct or direct the internal investigation of risk issues where appropriate.
Assess product, compliance, operational risks and develop risk management strategies.
Disseminate written policies and procedures related to risk activities and/or a change in relevant legislation or regulatory guidance.
Serve as a confidential point of contact for employees to communicate with management, seek clarification on risk and data protection matters.
Discuss emerging risk issues with management or employees and provide comprehensive written compliance and risk reports in conjunction with the compliance function to the Board on a quarterly basis or more frequently if required.
Provide employee training on risk and data protection related topics, policies, or procedures.
Provide assistance to internal or external auditors in risk related reviews.
Prepare management reports regarding risk operations and progress.
Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organisational processes.
Design or implement improvements in communication, monitoring, or enforcement of risk standards.
Advise the board of relevant regulatory and legislative changes and make recommendations on how changes can be managed within the business.
Maintain an up to date index of policies and procedures for the risk function, all of which must be reviewed and signed off at least annually.
Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
Perform the role of Group Data Protection Officer.

Skills & Experience:
5 years' experience in a similar role.
Excellent communication skills.
Good understanding of regulatory risk and compliance, data protection legislation and GDPR requirements.
Good understanding of fund and investment management, insurance and pension legislation.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
Client Relations Adviser required to join an International Bank on an initial contract basis. The role holder will be responsible for resolving client queries as the first point of contact via telephone.

Key Responsibilities:
The role holder will be responsible for resolving complaints by telephone, mail and face to face.
Identify and research the cause of the complaints through liaison across all departments.
Dealing directly with complex client situations throughout the cycle of investigation and ringing their complaint to a resolution.
The role holder will be responsible for timely and accurate recording of case information on complaint handling, including complaint codes and ensure that the data conveyed is clear and concise.
Production of regulatory letters & Summary Resolution Communications.
Support root cause analysis activity, driven by the Root Cause Analysis Manager, to identify complaints trends and contribute to mitigating the reputational and financial risk posed by these complaints.

Skills & Experience:
The successful candidate will have excellent academics to include GCSE Grade C or above (or equivalent) in both Mathematics and English Language.
The role holder will also have a strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role.
The role holder will have an excellent command of English language with strong written and verbal communications skills to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high as the Ability to engage with customers on a frequent basis in addition to liaising with senior internal stakeholders.
Previous financial services experience is highly desirable along with previous experience in a telephony based role.

Hours & Benefits:
Excellent rates of pay- market competitive, structured shift patterns, based in central Douglas.

Job Purpose:
A Dealing Officer is required to join the Investments Department of an international Life Assurance company, in a permanent capacity. The successful applicant will process dealing instructions and provide a customer-focused service to internal and external customers.

Key Responsibilities:
Input dealing instructions for personalised and pooled portfolios, in accordance with set procedures.
Ensure all deals are processed timely and accurately.
Work closely with custodians and Fund Managers to ensure all deals are placed and will settle correctly.
Deal with Client/IFA queries relating to the trade placement process.

Skills & Experience:
Ideally a minimum of 2 years dealing experience within an Investments environment.
Ability to process large volumes of work to a high level of accuracy.
Experienced with MS Office packages, particularly Excel.

Hours & Benefits:
Full time business hours based on a 35-hour working week; Market rate salary and full company benefits package.

Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
Data Analyst required to join a leading Contractor Services Organisation on a permanent basis.

Key Responsibilities:
Proactively analyse all business areas and provide suggestions for improvement, efficiencies and profit enhancement.
Production of regular sales, operations & finance reports.
Work closely with the finance team and directors to ensure monthly reporting reconciles to the monthly management accounts.
Provide ad-hoc reporting and analysis as agreed with management.
Support business process and systems development projects.
Introduction of internal controls per department based on agreed specified KPI's and review and analysis of any unforeseen movement.

Skills & Experience:
Previous experience in a similar business analyst role is essential.
In-depth knowledge of Microsoft Office Applications.
Good problem solving and data analysis skills in order to resolve issues quickly and effectively.
Ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Competitive rate of pay, full time business hours.

Job Purpose:
An experienced Propositions Executive is required to facilitate the delivery of compelling and compliant new & existing business propositions. The successful applicant will join the Propositions team of an international Life Assurance company based in central Douglas on a permanent basis.

Key Responsibilities:
Support day-to-day management of company propositional materials, ensuring all items are fit for purpose and full adhere to company brand guidelines.
Implement prioritised strategic plan developments, including ongoing review and enhancement of existing propositions and development of new propositions.
Carrying out agreed market research and consumer and/or advisor concept testing.
Ensure timely delivery of submissions for tenders, due diligence, and requests for information.
Updates and maintenance of company information supplied to product comparison website tool systems (inc. Defaqto & Synaptic).
Assist in managing the company's print requirements, understanding print/production processes and the distribution network.

Skills & Experience:
Minimum 3 years previous experience within a similar Business Propositions function, ideally within Life Assurance.
Excellent communicator, confident dealing with key business stakeholders and client.
Good knowledge of compliance requirements relating to business marketing materials.

Hours & Benefits:
Full time hours, based on a 35 hour working week; salary commensurate with relevant skills and experience; full company benefits package.

Job Purpose:
IT Developer required to join an expanding Financial Services Group, working in the IT Development Team to help deliver projects within Online Services, Data Integration and Reporting & Data Feeds.

Key Responsibilities:
Creation and development of our client facing platforms and increasing the range of services offered.
Query and transformation of data to integrate the online services and internal operational applications.
Creation and production of internal and external reports and feeds from the core data.

Skills & Experience:
IT Development experience covering;
Data Integration: SQL Server/MySQL databases, ETL projects
Software Development: coding skills e.g. PHP, Java, SQL
Business Analysis: financial transactions, client requirements
High level of interest in IT solutions, both current and future.
Intelligent, innovative and questioning to always find the best solution.
Accurate, with an eye for detail and delivers quality.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
Experienced Banking professional required to join an International Bank on a permanent basis within a Global Standards Support Case Manager role. The role holder will be responsible for providing high quality support and decision making across a range of Global Standards and Financial Crime Compliance (FCC) related activities. The role holder will also be responsible for ensuring that transactions are processed accurately and that transactions are passed without defects. This involves processing remediation activity relating to Customer Due Diligence (CDD) and know your customer (KYC) checks. The job holder will be required to process instructions to amend, cancel or close existing products or services and, or the administration of products.

Key Responsibilities:
Know Your Customer (KYC) checks, report writing together with research and discussions with other departments to ensure that both the business and the programme are well engaged and informed.
Ensure a smooth customer journey by providing a high quality service at first point of call to achieve maximum customer satisfaction.
Manage complex cases efficiently whilst maintaining quality and compliance.
Protect the Bank, being a part of Global Standards Investigation.
Weekly reporting of management information relating to cases undertaken by the team.
Support the Onboarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
Experience working in relevant environments, i.e. Client Onboarding KYC, CDD processes is desirable but not essential.
Experience working in relevant market, context, i.e. Commercial, Corporate Banking is desirable but not essential.
Past working experience in a relevant role, i.e. Onboarding clients & financial crime compliance is desirable but not essential.
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
A comprehensive understanding of risk management and proven experience of ensuring own, others' compliance with relevant regulatory processes.

Hours & Benefits:
Competitive salary and benefits package, structured working pattern- core business hours, based in central Douglas.

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