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Job Purpose:
Executive Assistant / Office Manager required on a permanent basis to support the operational aspects of an expanding global blockchain technology organisation.

Key Responsibilities:
Managing the processing of expenses for the senior leadership.
Attending high-profile meetings, and where appropriate taking notes.
Maintaining company HR software and documentation.
Managing the office space.
Organising team events.
Assisting with general administration, accounting and bookkeeping.
Assisting in research for pitches, meetings and travel.
Opportunity to collaborate on ground-breaking technical projects, in research, sales and marketing.

Skills & Experience:
A minimum of 3 years Previous experience in a similar role involving calendar management, office management, record keeping, travel arrangements, systems management, and event planning.
Strong written and verbal communication, strong interpersonal skills.
Competent in using Gmail, Google Calendar, Microsoft Office, HR software with strong administrative skills.

Hours & Benefits:
Full Time working hours with a flexible working pattern.
Competitive salary and benefits package.

Job Purpose:
A Senior Personal Banker is sought by an international banking corporation based in central Douglas. Joining on a permanent basis, the role holder will ensure the delivery of exceptional levels of service to Personal Banking clients across all servicing channels.

Key Responsibilities:
Support junior colleagues as first point of contact / subject matter expert for client queries and issue resolutions.
Pro-actively manage client instruction workflow through email, phone, and face-to-face within the team.
Contribute towards team sales and profitability targets by promoting product cross-sales.
Support the Offshore Services team by providing client information in response to complex queries.
Manage client debit card, internet banking, and payment queries, and process general static data changes.

Skills & Experience:
Minimum of 3 years previous experience within a similar Banking or Financial Services role.
Excellent communicator - able to build rapport with customers over the telephone, and diffuse difficult situations effectively.
Ability to work consistently and multitask under pressure.
Effective problem solving skills, able to probe and analyse situations efficiently and accurately.

Hours & Benefits:
Full time business hours; highly competitive salary; extensive company benefits package.

Job Purpose:
Experienced Financial Services professional required to join an International Bank on an initial contract basis as part of the Client Due Diligence review team. The role holder will provide support to the Manager in the completion of all Corporate Customer Due Diligence (CDD) profiles in Channel Islands and Isle of Man.

Key Responsibilities:
Ensuring that sufficient information about the Group's customers is available and that information is made use of in line with the organisations financial crime compliance and anti-money laundering policies.
The role requires close collaboration with other Global functions such as Global Risk and Financial Crime Compliance to run a leading CDD function.
Filtering of queries to ensure customers receive timely response on such aspects as product use and transaction monitoring.
Preparing and sending communications to customers to obtain missing information and documents.
Preparing and sending communication to Relationship Managers and other stakeholders to ensure that the highest level of customer support is delivered.

Skills and Experience:
Knowledge of KYC/CDD and New Accounts.
A minimum of 2 years previous experience gained within a similar position within Banking is highly desirable.
Excellent communication and interpersonal skills.
Strong understanding of KYC/CDD/AML requirements and risk assessment criteria.

Hours & Benefits:
Douglas based employer, competitive rates of pay, structured working pattern- core business hours.

Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
A Mortgage Officer is sought by a leading international banking corporation in a permanent capacity. The role holder will support a team of Mortgage Relationship Managers in providing world class service to new mortgage customers.

Key Responsibilities:
Maintain adherence to all internal & external regulatory, operational, compliance, credit, and key control systems.
Manage the new business book and ensure all customer needs are met.
Identify any vulnerable customers and provide necessary support to ensure that they receive fair outcomes.
Manage customer complaints within agreed process and timescales.
Proactive identification and escalation of any conduct risk concerns.

Skills & Experience:
Educated to at least A Level standard or equivalent.
Previous experience within the Banking sector would be advantageous.
Excellent planning and organisational skills.
Confident and strong communicator.

Hours & Benefits:
Full time business hours; Market-rate salary; Exceptional company benefits package.

Job Purpose:
An experienced Life Assurance professional is required to join an international Life Assurance company based in central Douglas on an initial contract basis to undertake the role of Claims Supervisor. The role holder will oversee a team of individuals ensuring that they deliver a direct service to clients and IFAs by processing all servicing requests within specified times.

Key Responsibilities:
Monitoring team workload throughout the day.
Mentor and develop all levels of new members to the team, providing feedback to the supervisor to be used in annual review.
Check work completed by other team members.
Identify, log, investigate, and resolve complaints.
Deal with client and IFA queries over telephone, email, and fax.

Skills & Experience:
Minimum of 2 years in a Senior Claims role within Life Assurance.
Strong knowledge of MS Office applications (Word, Excel, Outlook).
Excellent planning and organisational skills.
Good understanding of KYC/AML requirements.
Excellent verbal and written communication skills, with the ability to draft letters/faxes.

Hours & Benefits:
Full time business hours from 9am-5pm (35 hour working week); very competitive salary and company benefits package.

Job Purpose:
Out of Hours Call Operator required to join a leading Utilities Company on an initial temporary basis. The role holder will be responsible answering emergency calls during the out of hours periods for IOM, Jersey and Guernsey offices.

Key Responsibilities:
Responsible for answer the telephone regarding emergencies, ensuring calls are logged and assigned to an engineer.
Accurately update database to ensure all details are input correctly.
Liaising with other emergency services where appropriate.
Additional administration duties to be completed whilst phone lines quiet.
Handing over ongoing work between shifts.

Skills & Experience:
No formal qualifications are required, however experience working in a call centre environment is essential.
Must have excellent customer service and communication skills.
Must be a responsible and professional individual who has the ability to work using their own initiative.

Hours & Benefits:
Out of hours shifts, predominantly night shifts. Competitive rate of pay. Douglas based office, on site car parking.

Job Purpose:
Risk & Compliance Manager required to join a Financial Services Group in a permanent capacity on the Isle of Man as their Group Risk & Compliance Manager (DPO). The primary activity is to ensure that the risk and compliance function of the business is effectively managed and operated.

Key Responsibilities:
Oversight of compliance with operational procedures of the Group, ensuring that all regulatory, risk & data protection guidelines are followed and drafting and implementing appropriate risk policies & procedures.
Design and implement an enterprise risk management framework including risk statements, risk policies and recommending appropriate risk appetites for specific risks for adoption by the Board.
Undertake internal reviews or monitoring to ensure that risk and data protection procedures are followed and conduct or direct the internal investigation of risk issues where appropriate.
Assess product, compliance, operational risks and develop risk management strategies.
Disseminate written policies and procedures related to risk activities and/or a change in relevant legislation or regulatory guidance.
Serve as a confidential point of contact for employees to communicate with management, seek clarification on risk and data protection matters.
Discuss emerging risk issues with management or employees and provide comprehensive written compliance and risk reports in conjunction with the compliance function to the Board on a quarterly basis or more frequently if required.
Provide employee training on compliance, risk and data protection related topics, policies, or procedures.
Provide assistance to internal or external auditors in risk related reviews.
Prepare management reports regarding compliance, risk operations and progress.
Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organisational processes.
Design or implement improvements in communication, monitoring, or enforcement of risk standards.
Advise the board of relevant regulatory and legislative changes and make recommendations on how changes can be managed within the business.
Maintain an up to date index of policies and procedures for the risk function, all of which must be reviewed and signed off at least annually.
Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
Perform the role of Group Data Protection Officer.

Skills & Experience:
5 years' experience in a similar group risk & compliance role.
Excellent communication skills.
Good understanding of regulatory risk and compliance, data protection legislation and GDPR requirements.
Good understanding of fund and investment management, insurance and pension legislation.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
Senior Statutory Administrator required for a Trust organisation to complete administrative assignments to a consistently high standard, within agreed timescales. The post holder will have demonstrated an enthusiasm to develop their understanding of company and trust administration, offshore products, services, legislation and regulatory issues.

Key Responsibilities:
Day to day administration tasks for the submission of statutory annual returns including the necessary submissions required under the Beneficial Owners Act.
Filing of statutory forms as and when required.
Update the statutory systems for bulk changes to statutory records as and when required.
Deal with administration tasks relating to AGM/EGM of companies where required.
Assist with the administration of F registered companies.
Deal with statutory and administration tasks relating to dissolutions of entities.
Develop business like relationships with both the Client Centre and Control Room
Become an expert on KYC/CDD policies and procedures in order to ensure absolute compliance with KYC procedures in order to support the Client Centre in maintaining knowledge of the Client business.

Skills & Experience:
A minimum of 3 years experience in a similar position.
Hold either A-Level's, a degree or equivalent qualifications and have a willingness to study for a relevant professional qualification.
Good organisational and time management skills, applied to a basic knowledge of the mechanics of company and trust administration.
An ability to take responsibility for the completion of work within the engagement while staying alert to potential issues that need disclosing to the Technical Delivery Manager.
Manage own workloads and priorities and to work to specific deadlines as agreed to with the team member responsible for the client.

Hours & Benefits:
Market rate Salary and company benefits package.

Job Purpose:
Investments Administration Dealing Supervisor/Manager required to join an expanding Wealth Management business on the Isle of Man in a permanent capacity as their Investment Administration Executive. You will be primarily responsible for leading and controlling the Dealing team within the Investment Administration Department, managing and organising all of the tasks undertaken by the team.

Key Responsibilities:
Leadership and motivation of the team in order that all their objectives are successfully achieved.
Monitor performance and progress towards objectives, take appropriate action to remedy issues arising and deal with the personnel matters within the team.
Authorisation of transactions, representing the department in forums, building relationships with intermediaries and third party service providers.
Responsible for the controls within the Dealing Team, together with identifying and reporting on Key Risk Indicators.
Project work that impacts the Dealing Team and will provide support to the Head of Investment Administration as required.

Skills & Experience:
Significant experience in a similar dealing/investments operations supervisory position.
Extensive knowledge, both technical and operational, of the procedures and processes within the Investment Administration Department.
Possess good people management skills, meeting regularly with staff to review progress, documenting any comments and following up on action points.
Strong project management skills with the ability to analyse business processes and procedures suggesting and implementing improvements.
Passed, or be studying towards, a suitable investment administration qualification at level 3 or above such as the Investment Operations Certificate (IOC), formerly known as the Investment Administration Qualification (IAQ), or an equivalent investment related qualification.

Hours & Benefits:
Market rate salary and comprehensive benefits.

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