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Job Purpose:
Personal Banker required to join an International Banking Group on an initial 6 month contract basis. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary offered, based in central Douglas.

Job Purpose:
Experienced Fund Accountant, ideally recently ACCA qualified or currently part-qualified and looking to complete their studies, is sought for a new role within the Finance team of an International Life Assurance Company. Primarily the candidate will oversee and produce annual Fund Accounts for over 100 funds. Advanced Excel and Access skills are expected, having an ability to mine and extract data sets. Previous people management responsibilities will be useful, to coach and mentor one direct report.

Key Responsibilities:
Overseeing and producing Fund Accounts annually for over 100 funds.
Monitoring transactions within the funds, ensuring the accurate reflection of these in accounting records.
Responding to and answering Auditor queries raised in relation to funds accounts.

Skills & Experience:
Recently qualified ACCA candidate, or a candidate experienced in Fund Accounting who is part-qualified and looking to complete their studies.
Advanced Excel skills and an experienced user of Access, with an ability to mine and extract data sets.
Strong analytical skills and a proactive approach, used to working in a timely and accurate manner to meet deadlines.
Experienced in coaching and mentoring a small team - this role will have responsibility for one direct report.

Hours & Benefits:
Full time, salary competitive in line with experience and level of qualification.

Job Purpose:
Pensions Manager required to join an expanding International Life company in a permanent capacity on the Isle of Man as the Pensions Technical Manager. This is a new position to head up the newly formed IOM based Pension Administration Team, which is preparing to launch a new range of employee benefits solutions to the IOM market.
The Technical Manager role is an expansive and varied role, responsible for the delivery of effective and timely business processing of employee benefits administration, communication & reporting to Treasury & FSA. In addition you will provide technical guidance to the business on areas such as client care, operational efficiencies & improvements, the tax & regulatory environment as well as customer support.

Key Responsibilities:
Ensure that regulatory & tax checks are completed & deadlines for reporting are met.
Keep up to date with regulatory, tax & market developments; develop a process to ensure that regulatory/tax/market analysis is complete and changes implemented.
Research & develop solutions to new or unknown issues making recommendations.
Provide basic learning and development material/ create learning opportunities.
Development & Maintenance of the Employee Benefit Training & Competence scheme.
Accountable for own personal development.
Be a point of reference on technical issues and non-standard cases, personally taking on more advanced calculations and complex schemes where required as well providing feedback on errors made to explain and prevent reoccurrence.
Challenge procedures to identify process improvements and pass on recommendations to Service Delivery teams.
Work within the business to improve operational efficiency e.g. automation, full use of standard products.
Coach client services administrators taking an active role in mentoring and identifying technical training needs & proposing solutions where appropriate.

Skills & Experience:
A relevant financial qualification or progress towards (CII Certificate in Financial Services CF1/R01 + FA1 &FA2, CII Diploma in Financial Services).
5 years+ relevant work experience in a Senior Pensions Administration role or a Technical role within a Life Insurance company knowledge.
A good understanding of the Life & Pensions industry on the Isle of Man or UK.
A good technical understanding of the operations within a Life Insurance company.
Proven on going maintenance and development of own knowledge skills.
Methodical & logical thinker with the ability to grasp concepts quickly and turn requirements into end results.
Excellent attention to detail with ability to work effectively under pressure and to tight deadlines.
Able to communicate complex technical matters at a level appropriate to the recipient, exercising tact & diplomacy where necessary.
Flexible reliable and adaptable able to apply interpretive and creative thinking to work situations.

Hours & Benefits:
Highly competitive salary and comprehensive benefits.

Job Purpose:
Senior Trust Manager, professionally qualified with 10+ years experience within Fiduciary Services, is sought by an established Trust Company. The role requires supervision of a team of around 8 Administrators, together with direct responsibility for a small portfolio of key clients. Candidates will be used to managing a team, meeting reporting deadlines, targets and managing budgets, coaching and developing staff as needed. It is likely to require participation in marketing trips for the business.

Key Responsibilities:
Responsible for the management of a team of around 8 Administrators, ensuring client expectations and service standards are met.
Direct responsibility for a small portfolio of key clients.
Overall responsibility for meeting deadlines, targets and managing budgets within the team, contributing towards group performance.
Used to working in a commercial manner, effectively resolving operational or technical issues and meeting company and regulatory guidelines.

Skills & Experience:
Professionally qualified with 10+ years experience within Fiduciary Services.
Experienced manager, used to overseeing a team and coaching and developing staff on an ongoing basis.
Strong industry understanding, coupled with a proactive approach.
Experienced in participating in marketing trips for the business, as needed.

Hours & Benefits:
Full time, competitive salary and benefits.

Job Purpose:
Multiple opportunities for experience Software Tester's to join an established and further growing Financial Group on a long term contract basis. The role holder will be responsible for ensuring that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified and that the risks associated with deployment are adequately understood and documented. The System tester plays an essential role in managing the risks associated with IT systems, which include financial and reputational risk.

Key Responsibilities:
The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
Defines test conditions for given requirements.
Design test cases and creates test scripts and supporting data, working to the specifications provided.
Interprets, execute and record test cases in accordance with project test plans.
Analyses and reports test activities and results. Identifies and reports issues and risks.

Skills & Experience:
A minimum of 1 years experience in a Software Tester role.
Educated to a bachelor degree level or hold a relevant professional qualification or extensive relevant experience in career history.
Good problem solving skills in order to resolve issues quickly and effectively.
Proven ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

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