Senior HR professional required to join an expanding global fiduciary business as their Head of HR Service Delivery, in a permanent capacity on the Isle of Man. This is a key leadership role within the HR team driving service excellence and continuous performance, across HR operations including HR administration, HR systems and HR policy and procedures.
Provide high quality leadership to the HR Service Delivery team in a proactive and positive way to ensure an efficient, effective and consistent HR operational service is delivered across multiple functions and geographies.
Coordinate HR operational resources, set team and individual objectives to drive optimal performance, an excellent service and build credibility with stakeholders.
Contribute to strategic HR planning for the Group, be a key member of the HR leadership team building strong relationship with HR colleagues globally to ensure a proactive, efficient and fit-for-purpose service is maintained for the business.
Establish customer focused SLA's and KPI's for the HR Operations team in consultation with stakeholders, regularly review service standards, handling issues proactively and modifying processes and procedures in order to ensure continuous improvement and delivery excellence.
Drive a continuous improvement culture and proactively review HR lifecycle processes to ensure HRIS, processes and resources are consistent, effective and provide an optimal service.
Oversee the maintenance, development and enhancement of HRIS to ensure maximum efficiency and automation of HR process.
Ensure the accessibility, accuracy and validity of data through regular data audits and compliance with Data Protection and other applicable legislation.
Develop and maintain accurate, timely and up-to-date HR management information. Identify key metrics, to develop and maintain accurate, timely and value adding reporting available to all key stakeholders.
Develop, review and maintain all HR policy and procedure, employment contracts and supporting documentation to reflect our values and strategy as well as legislative changes.
Lead reward, engagement and recognition programmes, including the performance management / pay review process and employee engagement surveys ensuring excellence in delivery.
Support the acquisition process and manage the operational onboarding of acquisitions.
Manage HR Operations projects and initiatives to ensure that implementation is achieved on time and within budget.
Skills & Experience:
Experience leading an operational or shared service HR team in a complex multi-site organisation.
Focused on proactively delivering high levels of HR service.
Strong leadership skills with the ability to effectively manage direct reports.
Team player, contributing to the success of the Group's HR Team.
Hours & Benefits:
Market rate salary and comprehensive benefits.