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Job Purpose:
Senior Data Operations Analyst required for an international bank to provide operational middle and back office governance support on an initial contract basis.

Key Responsibilities:
Ensure policy and procedure standards are applied all aspects of static data activity.
Take responsibility for ensuring the accuracy and completeness of all data that they encounter and will also ensure that no substantive data integrity issues are found.
Drive consistency by ensuring policies and procedures are being applied consistently across all centres.
Apply extensive and comprehensive knowledge of complex processes to Relationship Managers, Clients and Projects as well as exception management, issue resolution, dealing with 3rd party vendors.
Occasionally responsible for checking others work, conducting “4 eyes” checking and giving signing off.

Skills & Experience:
A minimum of 2 years experience within financial services , preferably banking.
Sound knowledge of KYC requirements with an understanding of risk factors , high risk clients etc.
Confident in speaking with clients over the telephone and on occasion face to face if necessary.

Hours & Benefits:
Core hours 9am - 5pm could possibly accommodate on occasion 8am -4pm, excellent rates of pay- market competitive, based in central Douglas.

Job Purpose:
Administrator required to join an established Contract Services Organisations for an initial 6 months contract basis. The role will involve a high level of customer service both by telephone and by email, working with customers to assist them with specific queries.

Key Responsibilities:
Communicating clearly & precisely with a diverse range of individuals and using a range of methods, telephone and email to ensure any queries are resolved.
Performing administrative tasks as required.
Working as part of a team to ensure that any statutory and regulatory deadlines are met.

Skills & Experience:
Previous office experience required along with excellent communication skill, both written and verbal.

Hours & Benefits:
Full time hours and competitive hourly rate.
6 Month temporary contract.

Job Purpose:
Experienced Marketing professional required to join a leading Telecommunications organisation on a contract basis in the role of Marketing Manager. This role will be dedicated to the business segment and the role holder will work very closely with the product, sales and professional services teams. The role holder will be expected to significantly improve the business's marketing and raise the organisations reputation in the business segment.

Key Responsibilities:
To be responsible for the delivery of the business marketing plan across the Channel Islands and Isle of Man, to include communications campaigns, brand, PR, sponsorship, events and social media, as well as being the principal point of contact for partner distributors.
Analyse customer insight, management information and market feedback from internal and external sources to identify key issues, trends and opportunities to plan marketing campaigns.
Deliver marketing campaigns by engaging with teams within the organisation to gain their buy-in to campaign plans and proposals, through to creative concept development, budget management, media planning and buying, successful execution and post campaign analysis.
Work with product management and sales teams to build a comprehensive rolling quarterly marketing campaign plan.
Develop brand as well as lead generation campaigns, with a drive to increasingly use digital and direct marketing techniques to increase ROI and effectiveness.
Collateral - planning, development and production of a range of collateral to support Corporate Account Directors e.g. brochures, factsheets, price lists, sales presentations etc.
Digital content - deliver engaging content for the external website and social media channels.
Target segments include: CIIM Corporate/Enterprise, SME and SOHO as well as international customers.
Understand and comply with the licence and other regulatory rules applying to the position.
Understand and comply with the Data Protection Law as it relates to the position.

Skills & Experience:
CIM qualification or equivalent (Post Graduate or Diploma).
Minimum five years marketing communications experience.
Experience of the telecoms sector and/or B2B marketing preferable.
Proven track record in key disciplines including campaign planning, event execution, PR.
Experience of managing above the line agencies.

Hours & Benefits:
Competitive salary, full time working pattern- core business hours, central Douglas based.

Job Purpose:
An excellent opportunity for an undergraduate student currently doing a degree in an engineering discipline to undertake a 12 month placement with a leading Engineering and Manufacturing organisation. The successful candidate will experience a wide ranging and practical introduction to the areas of product design and engineering. The role holder will practise Computer aided design (CAD), Product testing, and the detail of component design for manufacture and assembly.

Key Responsibilities:
Working in a group of highly capable engineers.
Experience with a wide range of design based software packages.
Develop hardware prototypes; CAD, 3D printing, programming.
Develop practical skills building products for our global customer base.

Skills & Experience:
Undergraduate in an Engineering discipline (Mechanical, Materials, Design).
Skills: 3D CAD / Solid modelling Office software.
Good communication (written and Verbal).
Capable of a planned and methodical approach to work.
A sustained Interest in Design, Manufacture and Assembly.

Hours & Benefits:
Structured working pattern, training and development opportunities, parking on site.

Job Purpose:
Customer Service Officer required to join an International Bank on an initial temporary contract basis. The successful candidate will deal with a range of data entry and processing in relation to preparation, scanning and indexing of customer records.

Key Responsibilities:
Dealing with the preparation, scanning and indexing of customer records.
Ensuring information is recorded in an accurate and timely manner.
Exceed the expectations of stakeholders through the quality of service.
Maintaining relevant databases and reports.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable, but not essential.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 8pm, competitive rates of pay - based on experience, Central Douglas based.

Job Purpose:
Project Manager required to join the existing team of project professionals within an International Life Assurance Organisation on a long term contract basis. The role will be specifically responsible for the successful delivery of change projects. The successful applicant will understand and be able to apply different delivery approaches and will have a proven track record of performing project management disciplines.

Key Responsibilities:
Organising, managing and leading the project team from initiation to completion.
Selecting appropriate processes and methods required to meet the project objective.
Establishing and maintaining appropriate communication and engagement with stakeholders.
Complying with requirements to meet stakeholder needs and expectations.

Skills & Experience:
5+ years in project management.
Previous experience working within a Financial Service remit.

Hours & Benefits:
Competitive salary, full time - core business hours, based in Douglas area.

Job Purpose:
Experienced Secretary required on a long term contract basis. The role holder will be responsible for supporting the running of the business department by convening conferences and reviews. Additional to this the successful candidate will be required to take minutes of complex and sensitive meetings as well as additional administrative duties, exercising a high level of confidentiality at all times.

Key Responsibilities:
Participate in reviews of the administrative processes for the Unit and make suggestions for improvement.
General secretarial support to the Unit including diary management, dealing with routine and complex enquiries, telephone calls and post.
Make travel arrangements for Officers attending reviews and training.
Process invoices and payments relating to the Unit to facilitate the smooth running of the service.
To assist with the co-ordination and minutes of meetings.
Ad Hoc audio and copy typing.
Cover for other secretarial staff within the Division as and when necessary.

Skills & Experience:
A proven track record in a similar role is essential.
A minimum of 12 months experience in a Senior Administrative post.
Experience of an environment where confidentiality is of paramount importance.
Experience of taking minutes, including large and/or complex meetings.
A proficient user of all Microsoft Office programs.

Hours & Benefits:
Structured working pattern- core business hours, Excellent rates of pay- market competitive, based in Central Douglas.

Job Purpose:
Temporary Trust & Company Administrator required to join an International Corporate Services Provider on an initial 3 month basis, responsible for the day to day administration of a portfolio of companies and trusts.

Key Responsibilities:
Responsible for day to day administrative tasks including preparation of minutes, payment instructions and liaison with internal and external bankers, annual reviews, bank account reconciliations, time recording, scanning and filing of correspondence and documents into laser fiche, following internal policies and procedures.
Maintain excellent relationships and communication with clients and intermediaries.
Assisting with projects that arise from time to time, such as UK and US FATCA/CRS and other tasks that might be assigned by the management team from time to time.

Skills & Experience:
Previous experience in a Trust and Company Administrator role is essential.
Knowledge of IOM AML/FSC guidelines and regulations in relation to Company and Trust.
Strong organisational and communication skills required, and high attention to detail.

Hours & Benefits:
Full time business hours and attractive salary.
3 month temporary contract.

Job Purpose:
Client Relations Adviser required to join an International Bank on an initial contract basis. The role holder will be responsible for resolving client queries as the first point of contact via telephone.

Key Responsibilities:
The role holder will be responsible for resolving complaints by telephone, mail and face to face.
Identify and research the cause of the complaints through liaison across all departments.
Dealing directly with complex client situations throughout the cycle of investigation and ringing their complaint to a resolution.
The role holder will be responsible for timely and accurate recording of case information on complaint handling, including complaint codes and ensure that the data conveyed is clear and concise.
Production of regulatory letters & Summary Resolution Communications.
Support root cause analysis activity, driven by the Root Cause Analysis Manager, to identify complaints trends and contribute to mitigating the reputational and financial risk posed by these complaints.

Skills & Experience:
The successful candidate will have excellent academics to include GCSE Grade C or above (or equivalent) in both Mathematics and English Language.
The role holder will also have a strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role.
The role holder will have an excellent command of English language with strong written and verbal communications skills to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high as the Ability to engage with customers on a frequent basis in addition to liaising with senior internal stakeholders.
Previous financial services experience is highly desirable along with previous experience in a telephony based role.

Hours & Benefits:
Excellent rates of pay- market competitive, structured shift patterns, based in central Douglas.

Job Purpose:
IT Support professional required to join an established Wholesale and Distribution group on an initial temporary basis as an IT Support and Operations Administrator. The role holder will be responsible for Working as part of a team providing first & second line support for internal and remote users. This will involve working a shift pattern to provide essential cover from Monday to Friday 0900 - 1700. Responsibilities for specified IT systems as agreed with management, including support for hardware, systems software, applications and telephony services.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Ensuring Start/ End of Day and Operational procedures are completed, as part of shift pattern.
Checking for any out of tolerance errors and recording, resolving correctly and escalating if needed. This includes that backups for all systems have been successful.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.

Skills & Experience:
Thorough knowledge of Windows XP and Microsoft Office products.
A working knowledge of Windows Sever 2003 and Active Directory would be an advantage.
Knowledge of IT security principles (Server, Networking etc).
Technical expertise relating to the installation of user IT hardware, [workstations, printers etc] and other related IT product.
A knowledge of Vmware, Storage Area Networks and Networking would be an advantage.
Telephone System - support / administration. Good knowledge of Excel and advanced formulas.
Understanding of database structures and reporting principles.

Hours & Benefits:
Competitive rates of pay, shift based working pattern required to cover core support times, parking on site.

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