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Job Purpose:
An Administrator is required to join the Existing Business department of an international Life Assurance provider based at the Isle of Man Business Park. Joining in a permanent capacity, the role holder will process all account servicing items within agreed timescales.

Key Responsibilities:
Ensure that all Trust, Trust amendment, standard assignment, and fund advisor requests are processed to a level of 98.5% accuracy and above.
Process all change of broker and client change of address requests.
Ensure service levels are maintained by processing oldest work items as a priority each day.
Adhere to all AML and third party payment guidelines.
Provide a work position at close of play each day.

Skills & Experience:
Study towards the attainment of FA1 is desirable but not mandatory.
Minimum of 5 GCSEs (inc. English & Maths) at Grade C or above.
Previous experience within Life Assurance would be highly advantageous.
Able to maintain high level of accuracy to avoid any cost to the company through errors.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; market rate salary commensurate with skills and experience; full company benefits package.

Job Purpose:
An Administrator is required to join the Claims department of an international Life Assurance provider based at the Isle of Man Business Park. Joining in a permanent capacity, the role holder will process all account claims and withdrawal transactions within agreed timescales.

Key Responsibilities:
Ensure all AML and third-party payment guidelines are adhered to.
Process all claims transactions with 100% accuracy.
Ensure all dealing instructions are properly authorised and passed to the Dealing department within the agreed daily deadline.
Log all post received appropriately to company systems.
Assist with account reconciliations where necessary.

Skills & Experience:
Minimum of 5 GCSEs (inc. English & Maths) at Grade C or above.
Previous experience within Life Assurance would be highly advantageous.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; market rate salary commensurate with skills and experience; full company benefits package.

Job Purpose:
Accounts Assistant required to join a leading Douglas based Retail Distribution Group on a permanent basis. The role holder will be responsible for providing accounting support and confidently managing relationships with suppliers.

Key Responsibilities:
Processing invoices and payments.
Managing internal and external relationships across suppliers.
Investigating outstanding balances on Company statements.
Ensuring prompt payment to suppliers on a monthly basis.
Processing weekly revenues and bank reconciliations, highlighting irregularities or suspicious activity.
Ad-hoc office administrative duties as required.

Skills & Experience:
Minimum 5 GCSEs at Grades C and above or equivalent qualifications.
Ideally at least 1-2 years experience in a similar role.
Excellent written and verbal communication.
Proficiency in Microsoft Office (particularly Excel).

Hours & Benefits:
Structured working pattern - core business hours, competitive rate of pay, parking on site.

Job Purpose:
Execution Support & Helpdesk Analyst required to join the online Helpdesk team of an International bank. The role holder will provide high quality customer service, acting as a key point of contact to resolve clients' queries.

Key Responsibilities:
Providing technical assistance and support to general inquiries.
Liaising between clients, internal teams and relationship managers.
Processing internal payments on behalf of clients.

Skills & Experience:
1-2 years experience in delivering high quality customer services.
An understanding of investment types and the end to end process of a transactions in desirable.
Excellent communication skills.

Hours & Benefits:
Full time hours, market rate salary with benefits package. Full training will be given.

Job Purpose:
Tax Administrator required to join a Payroll Service organisation to undertake all aspects of compliance work on personal tax returns within the tax team. The role will focus on assisting with the handling of personal tax returns for employees, directors, owners and partners of predominantly UK businesses.

Key Responsibilities:
Email & telephone communications with clients, HMRC and other 3rd parties.
Assisting with tax payments and maintaining the payment records.
Preparation of non-complex UK personal tax returns.
General administration duties.

Skills & Experience:
Previous experience in a tax or Compliance role is preferred, but not essential.
Excellent level of attention to detail.
Be able to work as part of a team and independently.
Flexible and adaptable approach to large quantities of workload.
Able to meet deadlines whilst working under pressure using own initiative.
High level of Microsoft Office (word, excel and outlook) experience is essential.
GCSE Maths and English grade A - C is essential.

Hours & Benefits:
Hours of work 9am -5.30pm.
Salary dependent on experience.

Job Purpose:
Account Manager/ Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

Job Purpose:
A Retail Sales Advisor with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on an initial contract basis with the potential to progress into a permanent role. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required.

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products.
Able to clearly provide information for customers to make informed decisions.
Process all orders and work within targets set by the company.
Fully competent in the use of computerised systems.

Skills & Experience:
Excellent level of personal presentation; giving a professional impression, as well as providing an efficient sales service to customers.
Previous experience in a Retail sales role, with an understanding of modern retail technology.
Able to demonstrate and sell products and services which comprise the mobile and residential services portfolio.

Hours & Benefits:
37.5 hours a week, Monday to Saturday.

Job Purpose:
Experienced Financial Services professional required to join an International Bank on an initial contract basis as part of the Client Due Diligence review team. The role holder will provide support to the Manager in the completion of all Corporate Customer Due Diligence (CDD) profiles in Channel Islands and Isle of Man.

Key Responsibilities:
Ensuring that sufficient information about the Group's customers is available and that information is made use of in line with the organisations financial crime compliance and anti-money laundering policies.
The role requires close collaboration with other Global functions such as Global Risk and Financial Crime Compliance to run a leading CDD function.
Filtering of queries to ensure customers receive timely response on such aspects as product use and transaction monitoring.
Preparing and sending communications to customers to obtain missing information and documents.
Preparing and sending communication to Relationship Managers and other stakeholders to ensure that the highest level of customer support is delivered.

Skills and Experience:
Knowledge of KYC/CDD and New Accounts.
A minimum of 2 years previous experience gained within a similar position within Banking is highly desirable.
Excellent communication and interpersonal skills.
Strong understanding of KYC/CDD/AML requirements and risk assessment criteria.

Hours & Benefits:
Douglas based employer, competitive rates of pay, structured working pattern- core business hours.

Job Purpose:
Senior knowledge Management Specialist required to join the Colleague Support Team within an international banking organisation. The role holder will be responsible for leading, designing, delivering and evaluating Project and Change Knowledge Management material.

Key Responsibilities:
Lead or be involved in a number of projects looking at delivering Knowledge Management solutions to meet business priorities.
Ensure the effective transition of any new Change Projects into Business as Usual, ensuring key Knowledge is made available to all required staff and locations in a scalable and commercial way, making best use of technology and ensuring that it reflects the full range of learning styles.
Deliver and maintain existing Knowledge Management material on products, systems and procedures, as and when required.
Liaise with the operational teams across sites to establish Knowledge Management needs as the business develops, new products are introduced, or regulations change.
Ensure colleagues continue to meet and exceed their competency standards, thus ensuring delivery of a client focused skills development service.
Monitor the success of Knowledge Management and implement a plan taking considerations timescales and impact to BAU into account.
Recommend and implement approved Knowledge Management activities for all change projects, identifying synergies, highlighting best practice and ensuring consistent approaches and service delivery.

Skills & Experience:
Have an understanding of Knowledge Management, as well as design and delivery experience covering a wide range of methodologies gained, ideally, within financial services.
Good numerical and analytical skills and demonstrate a positive 'can do' attitude, combined with strong attention to detail.
Extensive experience of forward planning and organisational capability in producing, monitoring and delivering on project plans.
Demonstrate the ability to work under pressure in a fast paced environment whilst maintaining high quality standards and adhering to related regulatory requirements.
Excellent interpersonal skills, and the ability to communicate, negotiate, interact and influence across a range of levels across the Business
Professional under pressure, will have strong interpersonal skills, commitment and focus on succeeding in a challenging environment.

Hours & Benefits:
Full Time hours.
Market rate salary with benefits package.

Job Purpose:
Professional individual required to join a leading Manufacturing organisation on a permanent basis to undertake the role of Primary Operator. The role holder will be responsible for setting up and running one core primary machine platform type and operate other platform types as well as troubleshooting problems on core primary machine platforms.

Key Responsibilities:
Able to recognise and solve non-routine problems on core primary machine platform type.
Contributes to the achievement of department, plant and company objectives.
Performs all day-to-day tasks in the most cost effective manner.
Ensures a quality product is processed according to schedule.
Adheres to all regulatory requirements placed on the plant.
Supports company operating plan along with company's mission, vision and values

Skills & Experience:
High School diploma or equivalent, ideally within a related subject.
A minimum of 2 years' operating CNC or manual machines.
Strong technical ability. Ability to read manufacturing drawings.

Hours & Benefits:
Shift pattern rota; days and twilight shifts- increased rate of pay for twilight shifts, excellent rates of pay, parking on site.

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