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  • Highly Competitive
Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
An experienced Marketing or Business Graduate is required to join a professional services firm, for an autonomous strategic and administrative Marketing and Business Development role, working closely with local Directors of the business.

Key Responsibilities:
Playing a central role in the marketing and business development team, with a mix of strategic and administrative functions.
Working within the organisation's overall Business Development (BD) and marketing strategy.
Building and reinforcing the brand.
Developing, implementing and monitoring BD initiatives.
Research and analyse information for target markets & supporting the launch and promotion of new products/markets.

Skills & Experience:
A Marketing or Business degree and/or a professional marketing qualification.
A number of years relevant marketing experience in a professional services firm.
Excellent organisational and communication skills.
Able to work both independently as well as part of a wider team.

Hours & Benefits:
Full time hours, Market rate salary and competitive benefits.

Job Purpose:
A Client Services Executive is required to join an expanding Douglas-based Payroll & Contractor Services company, in a permanent capacity. The role holder will work within the Customer Services Department responding directly to enquiries over telephone, email, and via written correspondence.

Key Responsibilities:
Deal promptly and efficiently with all enquiries from customers and business clients.
Ensuring that clients receive an excellent service from the company in all aspects of service.
Other ad-hoc administrative tasks and projects as required to ensure the smooth-running of the department.

Skills & Experience:
2 years previous experience within a customer-service focussed role.
Excellent interpersonal and communication skills, both written and verbal.
Good working knowledge of MS Office products, inc. Word, Excel, and Outlook.

Hours & Benefits:
Competitive salary and company benefits; full time business hours based on a 37.5 hour working week.

Job Purpose:
A Compliance specialist is sought by a leading Douglas-based Payroll and Contractor Services company. The role holder will become Deputy MLRO for the organisation and be responsible for the day-to-day compliance administration for a number of group companies, working closely with and providing assistance to the Compliance Manager/MLRO.

Key Responsibilities:
Day to day compliance Administration including assistance with AML/CFT administration.
Reviewing of Customer Due Diligence & Enhanced Due Diligence.
Signing off new applications, undertaking ongoing monitoring and preparing monthly reports.
Assisting with delivery of AML/CFT training.
Providing cover for the Compliance Manager/MLRO during their absence.

Skills & Experience:
A number of years Compliance experience.
Ideally the holder of a professional Compliance qualification, or working towards this, but significant experience in a similar work will also be considered.
Good understanding of current AML/CFT legislation and regulation.
Excellent verbal and written communication skills and a positive approach.
Experienced in working to tight deadlines and working as part of a team.

Hours & Benefits:
Salary dependent on relevant skills and experience; company benefits; full-time business hours based on a 37.5 hour working week.

Job Purpose:
A Tax Administrator is sought in a permanent capacity by a large Douglas-based Payroll & Contractor Services organisation. The role holder will assist with the timely and accurate processing of personal and corporate tax disputes.

Key Responsibilities:
Liaise with clients and tax/legal professionals via telephone, email, and written correspondence.
Assist with the collation of information & documentation for all corporate and private client enquiries.

Skills & Experience:
Previous experience of working within an office environment.
Ideally educated to A-Level standard or above.
An adaptable approach to administrative tasks is essential.
Strong computer literacy skills.

Hours & Benefits:
Full time hours based on a 37.5 hour working week; market rate salary and company benefits.

Job Purpose:
An Administrator is required to join the Pensions division of an established International Financial Services Group based in the South of the Island, in a permanent capacity. The role holder will assist on all day-to-day administrative tasks within the Pensions team.

Key Responsibilities:
Review new pension application packs and process account opening forms.
Draft minutes for trustee approval.
Deal with a variety of client enquiries, liaising with scheme providers where necessary.
Bookkeeping of receipts and payments using Viewpoint.

Skills & Experience:
Minimum 2 years previous experience within an administrative role.
Able to deliver excellent client communication, both verbal and written.
Working knowledge of MS Office packages, inc. Word, Excel, and Outlook.
Good understanding of Risk Awareness, particularly regarding trustee fiduciary responsibilities, KYC, and Due Diligence.

Hours & Benefits:
Full time business hours; competitive salary and attractive benefits package.

Job Purpose:
Senior Data Operations Analyst required for an international bank to provide operational middle and back office governance support on an initial contract basis.

Key Responsibilities:
Ensure policy and procedure standards are applied all aspects of static data activity.
Take responsibility for ensuring the accuracy and completeness of all data that they encounter and will also ensure that no substantive data integrity issues are found.
Drive consistency by ensuring policies and procedures are being applied consistently across all centres.
Apply extensive and comprehensive knowledge of complex processes to Relationship Managers, Clients and Projects as well as exception management, issue resolution, dealing with 3rd party vendors.
Occasional responsible for checking others work, conducting "4 eyes" checking and giving signing off.

Skills & Experience:
A minimum of 2 years experience within financial services , preferably banking.
Sound knowledge of KYC requirements with an understanding of risk factors , high risk clients.

Hours & Benefits:
Competitive rates of pay, Core hours 9am - 5pm, central Douglas based.

Job Purpose:
Permanent position as a Client Services Administrator, dealing with new client enquiries and correspondence, sought by Douglas-based Payroll company.

Key Responsibilities:
Dealing with new client enquiries, handling telephone/email queries and letter correspondence.
Ensuring all enquiries are dealt with quickly and efficiently.
Other office administrative duties as required.

Skills & Experience:
1-2 yrs Previous experience in a customer service capacity.
Confident communicator, with strong interpersonal skills.
Excellent IT skills, comfortable with all MS Office products.
Aptitude to work without direct supervision.

Hours & Benefits:
Competitive salary with full company benefits, 37.5 hour working week.

Job Purpose:
6 month temporary role as a Timesheet & Invoicing Administrator, reporting to Payments team of Douglas-based Payroll company, dealing with client and contractor invoicing.

Key Responsibilities:
Raising and processing company and client invoices.
Liaising with internal departments and external customers & clients.
Validating all work ensuring full accuracy of data and information received.

Skills & Experience:
Previous experience processing invoice and timesheet data, ideally within the contractor industry.
Strong MS Word and Excel skills, to an intermediate or higher level.
Ability to prioritise high-volume workloads and work to set deadlines.

Hours & Benefits:
37.5 hour working week, competitive salary and full company benefits.

Job Purpose:
Experienced Billing Administrator sought by a leading Fiduciary Services Provider, to work as part of a team and supporting the Manager, in meeting team objectives.

Key Responsibilities:
Production of draft fees for International offices across the business.
Reviewing and posting timesheets on a weekly basis.
Updating time recording and billing on system.
Assisting with weekly and month end reporting.

Skills & Experience:
Strong billing experience within the finance sector.
Experience within Finance teams, assisting with posting entries, production of invoices and liaison with other departments, as needed.
Good administration and communication skills.

Hours & Benefits:
Full time, market rate salary.

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