Senior knowledge Management Specialist required to join the Colleague Support Team within an international banking organisation. The role holder will be responsible for leading, designing, delivering and evaluating Project and Change Knowledge Management material.
Lead or be involved in a number of projects looking at delivering Knowledge Management solutions to meet business priorities.
Ensure the effective transition of any new Change Projects into Business as Usual, ensuring key Knowledge is made available to all required staff and locations in a scalable and commercial way, making best use of technology and ensuring that it reflects the full range of learning styles.
Deliver and maintain existing Knowledge Management material on products, systems and procedures, as and when required.
Liaise with the operational teams across sites to establish Knowledge Management needs as the business develops, new products are introduced, or regulations change.
Ensure colleagues continue to meet and exceed their competency standards, thus ensuring delivery of a client focused skills development service.
Monitor the success of Knowledge Management and implement a plan taking considerations timescales and impact to BAU into account.
Recommend and implement approved Knowledge Management activities for all change projects, identifying synergies, highlighting best practice and ensuring consistent approaches and service delivery.
Skills & Experience:
Have an understanding of Knowledge Management, as well as design and delivery experience covering a wide range of methodologies gained, ideally, within financial services.
Good numerical and analytical skills and demonstrate a positive 'can do' attitude, combined with strong attention to detail.
Extensive experience of forward planning and organisational capability in producing, monitoring and delivering on project plans.
Demonstrate the ability to work under pressure in a fast paced environment whilst maintaining high quality standards and adhering to related regulatory requirements.
Excellent interpersonal skills, and the ability to communicate, negotiate, interact and influence across a range of levels across the Business
Professional under pressure, will have strong interpersonal skills, commitment and focus on succeeding in a challenging environment.
Hours & Benefits:
Full Time hours.
Market rate salary with benefits package.