1st Line IT Support Officer, Permanent Job, Isle of Man

Job Purpose:
A 1st Line IT Support Officer is sought by an online sports betting organisation based in central Douglas, on a permanent basis. The successful applicant will support the Isle of Man Office and Data Centre, as well as triage tickets on the central EuroHQ Helpdesk.

Key Responsibilities:
Provide 1st Line IT support for all IOM personnel.
Support all office hardware and software.
Support IOM users of O365 and supporting services.
Manage local incidents, problems, and approved change and escalate as required to the IT Service Desk.
Periodical working from the Liverpool office will be required.

Skills & Experience:
Must have basic networking skills, including routers, switches, and TCP/IP.
Sound knowledge of PC and laptop hardware.
Ideally having commenced study towards MCP/MCSE, or aspiring to become qualified.
A full, clean driving licence.

Hours & Benefits:
Full time business hours in accordance with a 40 hour working week, with a potential further requirement to be on call for evenings, weekends and Bank Holidays as an escalation point; competitive salary and full benefits package.

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Martin Cowan
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01624 665115
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