Senior Payments Clerk, Permanent Job, Isle of Man

Job Purpose:
Senior Payments Clerk required to join an international bank , the role holder will be required to deliver exemplary customer service within a busy unique team that specialises payments.

Key Responsibilities:
Provide support to Relationship Manager's and contact centres with payment investigations.
Deal with escalations/referrals from offshore teams and cover Foreign Exchange (FX) management process.
Undertake direct customer contact over phone/email to handle escalated cases/issues.
Respond to customer emails and speak to customers to resolve complex investigations.
Look to streamline and simplify processes.

Skills & Experience:
Previous experience within banking payments.
Ability to deliver excellent service to your customers.
Team player, motivate self and team to achieve high standards.

Hours & Benefits:
Permanent Full Time working hours , although flexible working options will be considered
competitive pay and benefits package.

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