Banking Global Standards Support Case Manager, Permanent Job, Isle of Man

Job Purpose:
Experienced Banking professional required to join an International Bank on a permanent basis within a Global Standards Support Case Manager role. The role holder will be responsible for providing high quality support and decision making across a range of Global Standards and Financial Crime Compliance (FCC) related activities. The role holder will also be responsible for ensuring that transactions are processed accurately and that transactions are passed without defects. This involves processing remediation activity relating to Customer Due Diligence (CDD) and know your customer (KYC) checks. The job holder will be required to process instructions to amend, cancel or close existing products or services and, or the administration of products.

Key Responsibilities:
Know Your Customer (KYC) checks, report writing together with research and discussions with other departments to ensure that both the business and the programme are well engaged and informed.
Ensure a smooth customer journey by providing a high quality service at first point of call to achieve maximum customer satisfaction.
Manage complex cases efficiently whilst maintaining quality and compliance.
Protect the Bank, being a part of Global Standards Investigation.
Weekly reporting of management information relating to cases undertaken by the team.
Support the Onboarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
Experience working in relevant environments, i.e. Client Onboarding KYC, CDD processes is desirable but not essential.
Experience working in relevant market, context, i.e. Commercial, Corporate Banking is desirable but not essential.
Past working experience in a relevant role, i.e. Onboarding clients & financial crime compliance is desirable but not essential.
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
A comprehensive understanding of risk management and proven experience of ensuring own, others' compliance with relevant regulatory processes.

Hours & Benefits:
Competitive salary and benefits package, structured working pattern- core business hours, based in central Douglas.

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James Martin
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