Service Delivery Manager

Job Purpose:
Experienced Service Delivery Manger, required to join operations team at Leading International Banking organisation for 6 month contract.

Key Responsibilities:
Provide leadership within the Operations Teams, and responsibility for Service Delivery.
Managing and developing people to deliver outstanding customer focused service.
Delivering complex communications via multiple channels, for both staff and internal / external stakeholders.
Team and individual performance management of up to 15 members of staff.

Skills & Experience:
Previous experience in an operational / service delivery management position.
Banking experience preferred.
Experienced people manager, with exposure in a large corporate organisation.

Hours & Benefits:
Excellent daily rate.
Business Hours based in Douglas.

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