Business Relationship Manager, Permanent Job, Isle of Man
Business Relationship Manager required to join a Payroll group based in Douglas. The primary function of this role is to be the interface between new clients bought on board by sales and the operational teams, to assist in the growth of the umbrella business. The ideal candidate will work closely with the operations team based on the Island to ensure that the change in the agency's payroll is seamless, particularly when transferring bulk business and will be on hand where necessary in the UK to ensure a smooth integration for all involved.
First point of contact for the payroll and operational teams when sales bring a new agency on board to ensure a smooth transition for the contractors when changing payroll providers.
Maintain relationships with agency payroll department and keep in contact once on board to ensure all operational aspects are running as expected, to meet with them on a regular basis face to face and liaise back with the operational team heads on island to cascade negative and positive feedback.
Review and analyse the agency's payroll data and processes to be able to integrate it into the systems on island in the most efficient way for all involved.
Work closely with the New Business team to strive to get the new referrals through as quickly and efficiently as possible utilising the agency relationships where necessary.
Monitor the number of contractors that drop off from these key agencies and feedback to the Operations Director to establish whether they are expecting to place them for a new contract, is there room for improvement / growth.
Skills & Experience:
Previous Relationship management experience , Ideally UK Payroll knowledge and contractor market experience; from an umbrella or UK agency background
A professional and committed approach to work and the ability to travel to the UK on a frequent basis
Attention to detail a necessity.
Excellent organisational and communication skills.
The ability to work under pressure with a minimum of supervision, and to find solutions
Good team player
Hours & Benefits:
Standard working week 9am - 5.30pm - Additional hours may be required as dictated by the business.
Travel to the UK will be involved on a frequent basis.
Competitive salary and benefits package
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