Change & Operations Manager, Permanent Job, Isle of Man
Change & Operations Manager required to join an international bank with responsibility for the operations acceptance team, providing the lead on new change demand forums for the operations management team.
Provide regular updates to Senior Operations Stakeholders and represent the area on project meetings and/or forums & track actions through to completion including any required communications to Operations staff.
Responsible for completing change acceptance tasks including impact assessment, articulating impact to operational stakeholders, gaining sign off on impact, support change delivery, assessing potential complaints impact, ensuring project has met minimum change governance requirements, signing off on Operational benefit & ensuring project handed over to business as usual in acceptable format.
Support the development of the business implementation plan being managed by Change Delivery Project and Programme managers.
Provide regular updates on Projects against project implementation plan including highlighting any risks or issues associated to the project that may impact the area to the Operations Leadership Team.
Work with relevant stakeholders within Operations from Team Manager Level and above to define the reporting requirements & format so specific to the change being delivered.
Manage relationships with key stakeholders from both Infrastructure and the Front Office to ensure a seamless delivery of the change into Operations.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.
Skills & Experience:
Significant experience within financial services with hands on experience of change, project management within operational environments.
Demonstrate good commercial and analytical skills and a positive can do attitude, combined with strong attention to detail.
Excellent understanding of day to day client needs across a diverse range of delivery channels and the ability to liaise effectively with colleagues in other areas of the business as well as other parts of the group.
Self-motivated team player who is able to define, structure and prioritise work for self as well as others, but who also has the flexibility and capability to change priorities when circumstances dictate.
Excellent written and oral communication skills, strong attention to detail, high levels of numeracy, and an analytical mindset.
Hours & Benefits:
Market rate salary and comprehensive benefits.
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