Client Engagement Manager, Permanent Job, Isle of Man
Client Engagement Manager required to join an international banking organisation to act as a primary contact for clients and lead them through the end to end on-boarding journey, ensuring all aspects of the process are a positive experience and expectations are managed and met at all times.
End to end delivery of complex & new on-boarding for clients efficiently and timely, liaising with clients to ensure the data/information provided to open and set up accounts is accurate.
Aid in the bank's On-boarding processes and procedures.
Accountability for ensuring the quality of the client on-boarding is robust and provides exceptional client satisfaction.
Responsible for the Electronic Banking System (EBS) development and delivery of client and colleagues training and upskilling to maximize usage and sustainability.
Maintain and enhance partnerships with the company Corporate & Markets, Services and Services function by proactively monitoring and reviewing on an ongoing basis customer standards of delivery and service quality through right first time sessions.
Comply with all company Policies, and deliver against regulatory and legal obligations.
Skills & Experience:
3- 5 years experience in a similar position within banking.
Knowledge of CDD/AML requirements for non personal on-boarding, with particular emphasis on funds business.
Experience of building and maintaining strong relationships with key stakeholders, both internal and external.
Experience in identifying and resolving problems through root cause analysis.
Strong verbal and written communication and influencing skills.
Knowledge of relevant legal policies, regulations and risk.
Display behaviors in line with company Standards.
Excellent time-management, self-planning and organisational skills, as well as strong presentation and interpersonal skills.
Strong understanding of the banks Electronic banking offering.
Hours & Benefits:
Working hours 9am -5pm Monday - Friday. Competitive salary and flexible benefits package offered
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