Client Service Executive, Permanent Job, Isle of Man
Client Service Executive required to join a global banking organisation, you will act as the first point of contact for international/off-shore clients by telephone, email, online banking and written communications in a confident and professional manner at all times. The role holder will liaise with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.
Exceptional customer service with an understanding of how everyday products and services can help customers imminently and in the future.
Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis.
Demonstrating a strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers to have confidence in using alternative channels of their choice.
Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers.
Skills & Experience:
Previous experience in providing excellent customer service either within the financial services industry or a similar customer centric industry.
Understanding of valuing the importance of meeting and exceeding customer expectations.
Fluency in English and first class written and verbal communication skills.
A minimum of five GCSEs (including English and Mathematics) or equivalent qualifications.
Strong computer literacy and proficient keyboard skills as these are both essential skills for this role.
Hours & Benefits:
35 hours a week Monday to Friday, shift patterns between 7am-11pm.
Competitive salary with a broad range of benefits.
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