Client Services Officer required for Front line client and intermediary queries.
Act as front line for NPW client queries received by telephone, e-mail, letter, internet, website or fax.
Carry out any necessary client activity e.g. but not limited to; Payment Requests, Foreign Exchanges, Stopped/Lost or Stolen Cheques / Chequebooks , Fixed Term Deposit Instructions - Placement, repayment or breakages, New Account Enquiries & Follow Ups and Visa Queries.
Apply sound business judgment to identify and escalate any unusual or suspicious activities to senior management or the MLRO/Deputy MLRO as required and in accordance with bank policy.
Work closely with the Private Banking Team to ensure consistency of customer service delivery is managed in the absence of a Relationship Manager.
Skills & Experience:
A minimum of 3 years' experience in a financial services environment.
An understanding of applicable regulatory frameworks.
Hours & Benefits:
Shift hours between the hours of 8am -8pm Monday - Friday.
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