Client Support Project Administrator, Contract, Isle of Man
Operations Administrator required to support all activities surrounding the identifying and contacting of all High Value and new clients for the purpose of obtaining and recording the correct country of tax residence information.
Support the completion of client file reviews.
Identification of key indictors based on the findings within the file reviews - with support and guidance from myself and the project team.
Written communications to clients using templated emails and letters.
Updating the business systems with responses from clients.
Logging, controlling and monitoring the client responses through excel and the business work flow system.
Responding to client queries either through or referred on from the customer service team.
Providing regular progress updates.
Following the agreed chase process as defined by the project.
Provide our colleagues with support and assistance when required to respond to client queries.
An ability to prioritise workloads to ensure that we fulfil our contractual obligation.
Skills and Experience:
A minimum of 2 years relevant office based experience desirable but not essential.
Minimum 5 GCSE's or equivalent, including Maths and English.
Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines.
Ability to work on own as well as part of a team.
Experience of customer contact.
Hours & Benefits:
Excellent rates of pay and structured working pattern, based in Central Douglas
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