Customer Complaints Handler

Job Purpose:
Customer Complaints Handler required for a global banking corporation, responsible for complaint handling and Customer service to international clients.

Key Responsibilities:
Preparing and posting regulatory client communications as part of the complaint handling process.
Recording of case information on complaint handling, including complaint codes and ensuring that the data conveyed is clear and concise.
Engaging with the business when required to provide feedback on quality of case information.
Supporting and complimenting the complaint handling service.
Regular communication with stakeholders at all levels and across locations.

Skills & Experience:
1-2 years Previous experience within the financial services industry, preferably in Operations.
Minimum of five GCSEs (including English and Mathematics).
Strong level of computer literacy and proficient keyboard skills.
First class written and verbal communication skills.

Hours & Benefits:
Full time business hours, market rate salary and company benefits.
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Alexandra Jackson
Senior Recruitment Consultant
01624 665115
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