Customer Relations Advisor, Contract Job, Isle of Man

Job Purpose:
Customer Relations Advisor required to join an International Bank on an initial 6 month contract.

Key Responsibilities:
Acting as the first point of contact providing a first-class experience for all customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers' day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry.
Adaptability in approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive pay rate, full time working pattern- core business hours, based in central Douglas.

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