Customer Service Advisor, Permanent Job, Isle of Man
Customer Service Advisors required within a financial services organisation to act as a first point of contact for customers, Dealers and Brokers, providing exceptional customer service to all customers establishing and meeting their needs.
Provide administrative support primarily for all areas of the Operations & Customer Services team or as instructed by line management.
Answer the telephone and deal with customers questions or queries in a professional way.
Meet with customers face to face and explain requirements, product and services.
Assist customers to complete application forms or documentation and explain and collate Anti Money Laundering and CDD document requirements.
Production of lending and deposit taking documents to agreed standards.
Accurately document, complete and file create payments for relevant customers and third parties as require.
Log information on calls received and file create payments for relevant customers and third parties as required.
Skills & Experience:
A minimum of 1 years experience within a customer service position, preferably within banking.
Good organisational and communication skills.
Ability to work under pressure.
Good working knowledge of Microsoft Office packages.
Planning and organisational skills.
Interpersonal skills to allow ability to maintain relationships.
Hours & Benefits:
Salary dependent on level of experience.
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