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Customer Service Officer, Contract, Isle of Man

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable, but not essential.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 8pm, competitive rates of pay - based on experience, Central Douglas based.
Full training provided.
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PP6551
Highly Competitive
Jess Edmonds
Recruitment Consultant
01624 665115
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