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Customer Service Officer

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay- based on experience, Central Douglas based.


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PP6246
Dependent on Experience
James Martin
Senior Recruitment Consultant
01624 665115
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