Experienced project focused professional required to join an International Life Assurance Organisation as a Document Control Analyst on an initial contract basis. The role holder will be responsible for analysing and documenting end-to-end processes in various departments, producing process maps, procedures and checklists to support streamlined processing of customer requests. The successful candidate will also identify control points, and make recommendations on improvements to processes.
Improve the overall end-to-end timescale for customers.
Improve the control environment and reduce hand-offs.
Streamline workflow management within the team.
Encourage case ownership and culture of right first time in responding to customer requests.
Skills & Experience:
Essential Qualifications: 5 GCSE's Grade C or above or equivalent, including Maths and English.
Educated to degree level, or equivalent work experience.
Previous financial services experience.
Experience in business or operational analysis, including process mapping, procedure documentation and checklist development.
Experience of MS Office essential, particularly Visio, Excel, and PowerPoint. OneNote and Sharepoint experience highly desirable.
Understanding and previous application of LEAN methodology.
Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay, on site parking, Douglas based area.
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