Essential Banking Executive
Experience customer services professional required to join the Customer Contact Team within an International Bank on an initial contract basis.
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.
Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude.
A commitment to provide a world-class service and drive our dedication to the client experience.
An understanding of how to build strong and trusted relationships with your customers.
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.
Hours & Benefits:
Structured shift working patterns.
Excellent professional training provided.
Based in Central Douglas.
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