Facilities Management Services Manager, Permanent Job, Isle of Man
Facilities Management Services Manager required to join an international Life organisation to manage a team and develop supplier strategy. You will be required to drive a cultural shift towards working in partnership with supplier partners and internal stakeholders to drive enhanced value, reduce costs and delivery of outstanding customer experience to building occupants and stakeholders.
Build relationships with key internal senior stakeholders in the business: develop excellent collaboration and exchange of information.
Lead the local facilities management team to develop and implement business processes and manage performance across all activities in order to achieve business objectives and continuously improve service levels to internal customers.
Represent function at the local leadership meetings, provide key insights of functional performance and initiatives; manage expectations of local leadership in alignment to services.
Key accountability locally for facilities management issues and point of escalation, develop and manage on going relationships with key stakeholders/customers in order to identify and deliver solutions that benefit both parties.
Analyse key performance themes from a wide range of data sources in order to identify how different scenarios may impact upon the business.
Recommend alternatives, develop processes and lead the implementation of systems and process improvements in delivering supply needs of customers; developing relationships with specialist regional and local stakeholders internally and externally.
Actively manage performance of Facility Management service provider contracts and others and ensure compliance with established service level, quality and budget agreements.
Manage and assess delivery requests from Business and evaluate the best solution to deliver service according business needs.
Understand, support and align with the local office strategic and business plans and assist in strategic planning of cost reduction initiatives'.
Contribute to the FM budget plan and control and monitor FM line to assure all contracts are running according to conditions.
Assure delivery of FM contracts as well maintaining relationship with all Group suppliers that impact the ability to deliver effectively.
Lead the implementation of short-term facilities management projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year.
Monitor consistent supplier non-compliance issues escalated by other team members, and highlight patterns for senior members of the team to address.
Manage facilities management supplier relationships directly and monitor supplier performance to ensure key Service Level Agreements are adhered to and customer service is maintained.
Lead the process of assessment and selection of key facilities management suppliers/partners relevant to own area and contribute the preparation and negotiation of service level agreements and other commercial arrangements with prospective suppliers.
Skills & Experience:
A minimum of 5 years experience in a similar function within financial services.
Ability to Implement local teams people management strategy and resource plan to support the business and optimise staff development and retention.
Take action to manage own personal development and encourage others to do the same.
Analytical thinking, problem solving skills necessary.
Hours & Benefits:
35 hours per week including a flexible working pattern.
Competitive salary and benefits package.
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