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Complaints Investigator, Permanent Job, Isle of Man

Job Purpose:
Permanent opportunity for a Complaints Investigator to join an international life organisation based in Douglas, the successful candidate will Co-ordinate the Complaint, Pre-Litigation and Litigation process from outset to completion.

Key Responsibilities:
Manage and co-ordinate the delivery of effective and accurate processing of significant complaints in a timely manner.
Ensure significant complaints are managed in accordance with the Complaints Handling Manual.
Report breaches of the significant complaint process in a timely manner.
Maintain a close working relationship with HASL Operations.
Collate high level and important documents into each Significant Complaint folder such as policy terms and conditions and valuation statements, etc.
Prepare a file note (full file history).
Run daily check reports to ensure that Group Legal is aware of the current position with a Significant Complaint, i.e., monitor all incoming and outgoing correspondence for each Significant Complaint and actions undertaken by HASL on each Significant Complaint to ensure no inconsistencies.

Skills & Experience:
A minimum of 3 years unit linked life assurance experience.
Working with senior management, internal & external customers.
Project management skills.
Uses own initiative.
Good level of competence with Microsoft Office including, Word, Excel, PowerPoint and Outlook together with good use of Internet for research purposes.

Hours & Benefits:
Office hours and competitive salary and benefits package.
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PP6424
Competitive
Alexandra Jackson
Senior Recruitment Consultant
01624 665115
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