Sales And Service Trainer, Permanent Job, Isle of Man
A Permanent position within an International banking organisation for a Service & Sales Trainer . The role holder will motivate and lead accreditation training for a team of new recruits or newly cross trained executives to handle customer calls in a contact centre environment.
Classroom training and coaching of trainees and peers .
Leads projects with cross functional team members.
Communicates the companies values and goals to others clearly and consistently to build engagement and an inclusive, high performing, customer-centred culture.
Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
Ensures process training is completed in accordance with the training plans.
Completes all administrative tasks including material duplication, manual assembly, supplies requisition, certificate completion, schedule preparation, room readiness and applicable tracking and reporting of information.
Skills & Experience:
Previous experience working in a Banking contact centre environment
Coaching experience is desirable but not essential.
Ability to find ways to continually improve the service delivered to customers.
A flexible and adaptable approach to change and will support others to respond in a similar way.
A track record of achieving targets and expectations whilst supporting and encouraging others to do the same.
Hours & Benefits:
Salary is dependent on experience.
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