IT Service Desk Analyst, Permanent Job, Isle of Man

Job Purpose:
IT Service Desk Analyst required to join the IT department of an international life organisation. Reporting to the team Supervisor you will be accountable for troubleshooting and problem solving.

Key Responsibilities:
Provide first-line support for incidents and service requests raised by the business.
Ensure provision and availability of IT systems and functions to the business.
Troubleshoot issues across the entire stack: Hardware, Software, application and network.
Maintain the technical infrastructure (Servers, Desktops, printers and other ancillary equipment) in line with agreed company standards.
Perform User Account Management.
Maintain documentation to required standard.
Provide Operational Support cover.

Skills & Experience:
Proven track record within the IT Service Desk environment, preferably possessing a minimum of 2 years in a similar role and will hold:
Credible knowledge of LAN/WAN networking.
Credible knowledge of Microsoft Active Directory.
Credible knowledge of Microsoft Server and PC Operating Systems.
Working experience of Microsoft Exchange/Outlook and Office.
Working experience of virtualised environments. Both Server and VDI.
Strong troubleshooting skills and ability to associate cross system dependencies.
Good written and oral communication skills, complemented with good audience empathy

Hours & Benefits:
Business hours although you would be expected to contribute to out-of-hours cover where required.
Salary dependent on experience .
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Alexandra Jackson
Senior Recruitment Consultant
01624 665115
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