IT Service Desk & Batch Operator, Permanent Job, Isle of Man

Job Purpose:
An IT Service Desk & Batch Operator is required to join an international Life Assurance company in a permanent capacity. The role holder will combine the day-to-day investigation and resolution of local & international support requests with the running and monitoring of late evening & early morning batch process.

Key Responsibilities:
Run and monitor batch processes for key line business systems.
Provide first link service desk support, arranging for relevant 2nd and 3rd line specialist to address escalated issues appropriately.
Provide out of hours operational support cover for the IT department as and when required.
Perform general IT duties such as kit relocation, software installs & upgrades, and hardware builds.

Skills & Experience:
Ideally 2 years previous experience within a similar Service Desk function.
Strong customer service skills, comfortable communicating both face to face and over phone/email.
Experience in troubleshooting Microsoft operating systems, applications, printers, and network faults.
An understanding of Active Directory, Exchange, network infrastructure, and virtual server/desktop environments (preferably VMWare).

Hours & Benefits:
The role consists of rota-based shifts: either 8am-4pm, 10am-6pm, or 5:30pm-1:30am - an additional shift allowance is paid in recognition of unsociable hours. Salary commensurate with relevant skills and experience; full company benefits package.
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Martin Cowan
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01624 665115
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