IT Support Operations Administrator
IT Support Operations Administrator required for a retail and distribution organisation to provide first & second line support for internal and remote users.
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Actively participate in IT based projects covering hardware, software and business applications.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.
To ensure the Anti-spam / Antivirus is updated and correctly configured on all systems and highlight any threats and suggest corrective actions.
Gather information and create reports within key systems for users based on specifications provided (Advanced Excel, Jet Reports, SQL).
Skills & Experience:
A minimum of 3 years experience in a similar support position.
Ideally MCSA qualified or currently studying for this qualification.
IT Application Knowledge - Ability to explain how IT Applications support business processes and performance. Knowledge of how a wide range of IT Applications interact with each other and key dependencies.
IT Process Knowledge - Understanding of the full range of IT Processes and service provider areas that are required to evaluate, select, design, build, implement and monitor IT solutions.
Desktop Support - Provides support for a wide range of the Companies IT Applications, Technologies and IT environments across all business units on a global basis.
Hours & Benefits:
This role operates two shifts patterns 8am-4pm and 10am-6pm and an on-call rota system. Salary dependant on experience plus an additional on-call allowance.
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