IT Technical Support Manager, Permanent Job, Isle of Man
IT Technical Support Manager required to join an established Wholesale and Distribution group, the role will focus on the day to day operational and technical support of I.T. department, managing and co-ordinating the day to day I.T. Infrastructure and support.
Management organisation of the I.T. technical support department. Being part of a team ethos in being able to support and manage the department's day to day operation and support.
Deal with incoming support telephone calls and email enquiries; building rapport, establishing needs and appropriately allocating to relevant individual / actively resolve call themselves.
Assessing risk and suggesting and implementing change where applicable.
Being a pro-active leader of the IT function, offering a high-level of customer service to the Group.
Monitor and maintain systems and alerts to ensure IT operations are secure and operational.
Ensure that the business continuity of IT system is maintained and developed.
Help support the business applications and give guidance to internal and external customers.
Support the business teams effectively within normal and outside of business hours.
To be a representative for ISO and GDPR on I.T. systems and security to ensure policies are in place and followed.
Skills & Experience:
Minimum of 3 years' work experience in a IT management/IT support role / leadership orientated environment.
Familiarity and inclination towards working with numbers with a basic understanding of budgeting & accounting.
Excellent Proficiency in the Microsoft Office (Excel, Word & Outlook & PowerPoint) products (ideally with some advanced Excel formula knowledge).
Knowledge of computer technologies and infrastructure. (SAN, Virtualisation, Networking, Server environments.)
Hours & Benefits:
Competitive salary and benefits package - onsite car parking.
The role will require travel across the Groups Isle of Man and the UK operations and occasional on call work.
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