Operations Analyst- Quality Assurance, Contract, Isle of Man
Operations Analyst required to join an International Bank on an initial contract basis. The role holder will be responsible for providing strong productivity, accuracy and subject matter expertise within the Operations Teams supporting India, IOM, Jersey and Guernsey for core BAU activities and projects that benefit from on site expertise and involvement in the change agenda. Developing junior and new staff to deliver outstanding customer focused service, ensuring that all areas are focused on quality and quantity in equal focus & adhering to agreed policies, procedures and risk and governance practices.
The role holder will be required to undertake pro-active workflow management to ensure that all cases are completed, according to service level agreements, without unnecessary delays, and are dealt with in priority order to achieve individual and team targets.
All KPI measures must be met / exceeded to evidence contribution to the end to end processing within agreed service levels.
Clearly communicate and issues findings and proposals to colleagues, especially in situations where non-compliance or deviation from Policy is encountered.
Skills & Experience:
Previous experience in a similar role within Banking is highly desirable.
KYC, CDD and Quality Assurance knowledge.
Ability to work within a team in line with project targets.
Hours & Benefits:
Structured working pattern-core business hours, competitive rates of pay, Douglas based.
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