Quality Sampling Analyst, Contract, Isle of Man
Administrator required to support all activities surrounding efficiency and productivity by monitoring and reviewing a percentage of completed tasks within each area of Operations. The role holder should be able to analyse and understand data collated to provide purposeful and constructive feedback to individuals.
Support the completion of client file reviews.
Identification of key indictors based on the findings within the file reviews - with support and guidance from myself and the project team.
Written communications to clients using templated emails and letters.
Updating the business systems with responses from clients.
Logging, controlling and monitoring the client responses through excel and the business work flow system.
Responding to client queries either through or referred on from the customer service team.
Providing regular progress updates.
Following the agreed chase process as defined by the project.
Provide our colleagues with support and assistance when required to respond to client queries.
An ability to prioritise workloads to ensure that we fulfil our contractual obligation.
Improve efficiency and productivity in Operations through planning day to day work to complete daily quality sampling targets.
Monitor and review a percentage of completed tasks within each area in Operations.
Analyse and understand data collated to enhance performance in others through providing feedback.
Completion of Sentinel (World-Check clearance) tasks within the agreed SLA.
Assist with the recording and management of breaches.
Help to improve processes and procedures within Operations to enhance the customers experience and turnaround times.
Help produce and record management information that details existing quality standards.
Help improve our right first time target through consistently delivering quality work.
The candidate must be willing to work towards obtaining their Word-Check, personal, company & trust AML accreditation.
Skills and Experience:
Previous office experience ideally with Financial Services and particularly Life Assurance is highly desirable.
Minimum 5 GCSE's or equivalent, including Maths and English.
Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines.
Ability to work on own as well as part of a team.
Experience of customer contact.
Hours & Benefits:
Excellent rates of pay and structured working pattern, Douglas based, parking on site.
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