Relationship Support Officer, Permanent Job, Isle of Man

Job Purpose:
Relationship Support Officer required to join the Customer Service team of a global Life Assurance organisation. The successful candidate will be accountable for all aspects of product administration and relationship management.

Key Responsibilities:
Actively contributing to the successful delivery of the departmental objectives along with your own personal business objectives.
Process our new business applications in a timely and efficient manner.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA requests to a conclusion.
Take ownership of and resolve any queries through to a satisfactory conclusion.
Ad hoc project work.
Contribute to a proactive working culture.
Be part of an innovative culture to problem solving.

Skills & Experience:
A minimum of 2 years previous customer service experience , preferably in life assurance would be beneficial.
New Business experience would be beneficial.
A good understanding of the regulatory environment of Life Assurance.
Ability to demonstrate a professional, positive and customer focused attitude at all times.
Highly self-motivated, active team member willing to participate in improving process.
Experience in handling external telephone calls with both clients and independent financial advisors would be beneficial
Ability to manage and prioritise own workload in a fast paced environment.

Hours & Benefits
Permanent hours - 37.5 hour working week
Competitive salary and benefits package
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Alexandra Jackson
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01624 665115
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