Senior Administrator, Permanent Job, Isle of Man

Job Purpose:
Senior Administrator required to join the Wealth Management department of an international Life Assurance company on a permanent basis, to act as the primary point of contact for wealth management accounts.

Key Responsibilities:
Take ownership of all calls and queries, handling each in a professional manner and following through to full resolution.
Actively monitor the wealth management mailboxes, ensuring all queries are dealt with within 24 hours.
Ensure that all complaints are logged, investigated, and resolved in line with agreed company terms and timescales.
Manage time effectively to ensure that daily, weekly, and monthly quality and quantity targets are always achieved.

Skills & Experience:
2 years previous experience within a similar customer contact role within Financial Services/Life Assurance.
Minimum 5 GCSEs at A*-C, including English and Maths.
Excellent verbal and written communication skills.
Study towards attainment of CF1 & FA1 is desirable but not mandatory.

Hours & Benefits:
Full time core business hours, full company benefits package, salary dependent on skill set and experience.
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Alexandra Jackson
Senior Recruitment Consultant
01624 665115
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