Senior Personal Banker, Permanent Job, Isle of Man

Job Purpose:
A Senior Personal Banker is sought by an international banking corporation based in central Douglas. Joining on a permanent basis, the role holder will ensure the delivery of exceptional levels of service to Personal Banking clients across all servicing channels.

Key Responsibilities:
Support junior colleagues as first point of contact / subject matter expert for client queries and issue resolutions.
Pro-actively manage client instruction workflow through email, phone, and face-to-face within the team.
Contribute towards team sales and profitability targets by promoting product cross-sales.
Support the Offshore Services team by providing client information in response to complex queries.
Manage client debit card, internet banking, and payment queries, and process general static data changes.

Skills & Experience:
Minimum of 3 years previous experience within a similar Banking or Financial Services role.
Excellent communicator - able to build rapport with customers over the telephone, and diffuse difficult situations effectively.
Ability to work consistently and multitask under pressure.
Effective problem solving skills, able to probe and analyse situations efficiently and accurately.

Hours & Benefits:
Full time business hours; highly competitive salary; extensive company benefits package.
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Martin Cowan
Recruitment Consultant
01624 665115
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