Support Analyst, Permanent Job, Isle of Man

Job Purpose:
Support Analyst required to join a Douglas based Trust company to assist the operational activities of the IT support and training team.

Key Responsibilities:
Administer and Support operational and IT systems, including user support and liaising with suppliers and service providers.
Support the delivery of training on the Group's information technology systems.
In conjunction with the other IT team members in the group, adhere to and implement all relevant IT policies and procedures, including those for training, support, security, disaster recovery, standards, purchasing, and service provision.
In conjunction with the other IT team members in the group, assist with asset management for IT hardware, software, and equipment as required.
Establish and maintain regular communications with the global IT team, management and end users regarding IT activities and issues.
Keep current with the latest technologies.

Skills & Experience:
A minimum of 2 years experience in a first-line IT systems- and user-support role.
Experience of supporting Audio-Visual and Integrated telephone systems.
Proven experience in Support across a range of applications and platforms including strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current PC operating systems and applications.
Demonstrated ability to apply IT systems and methodologies in solving business problems.
Ability and willingness to coach and support induction training of new users.

Hours & Benefits:
Flexible working hours.
Competitive salary awarded on experience.
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