Support Technician, Permanent Job, Isle of Man
Permanent position for an Infrastructure Support Technician to join the Infrastructure team of a Global Life Company based in Douglas.
Handling first and second level support requests, from a user base of over 200 employees in various countries around the world.
Support of our Virtual Desktop Infrastructure platform, running on VMWare Horizon.
Monitoring of system alerts and notifications and responding accordingly to ensure the highest level of system uptime.
Provide user support for Microsoft's core business applications, including Office, SharePoint and Exchange.
Working with a team of experienced Senior Engineers to manage over 100 Windows Servers, running on VMware vSphere.
Active involvement in a large scale project to migrate these servers from the Windows Server 2008 R2 to Windows Server 2012 R2 Operating System.
Skills & Experience:
Minimum of 5 years' experience within an IT Service Delivery environment or similar Technical Role.
Ideally have Skills and Knowledge in the following areas: MS Operating Systems - Server 2008R2 - 2012R2, Windows 7 - 10; Active Directory Management; VMWare vSphere and Horizon; PowerShell Scripting; Active Directory; Group Policy; DNS Management; MS Exchange Deployment / Administration; Printer Hardware and management tools.
Provide excellent customer service, communicating effectively at all levels of the business, keeping users informed of incident progress and notifying them of impending changes or agreed outages.
Diagnostic skills to troubleshoot technical issues.
Hours & Benefits:
Business hours with additional On call duties on a rota basis.
Market salary with On call allowances.
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