Systems Support Analyst, Permanent Job, Isle of Man
System Support Analyst required to join an expanding IT team within an international Life Assurance company. The successful candidate will play a key role in the provision of Application Support for internal & external customers, focussing on delivering an exceptional standard of support and problem resolution services to customers.
Provide 1st line support on all logs raised through the Customer Service Desk, ensuring logs are responded to in a timely manner.
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities.
Take responsibility and ownership to achieve resolution.
Prioritises and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents.
Facilitates recovery, following resolution of incidents.
Meet agreed service levels.
Skills & Experience:
Minimum of 2 years' experience of working within an IT customer services environment preferably within financial services.
Excellent communication skills.
Flexible and can take account of new information, changed circumstances and/or business requirements, and modifies response to a problem or situation accordingly.
Excellent problem solving skills.
Self-sufficient - requires the minimum of supervision.
Hours & Benefits:
Business hours with market rate salary& company benefits.
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