Team Leader - Portfolio Bonds Payments
As a Team Leader - Portfolio Bonds Payments you will ensure that the team performs in line with agreed timescales and with maximum efficiency and ensure that resource is organised and work allocated by working closely with Team Manager and Team Members.
Resource Planning and Work Organisation.
Use and development of Operational Management Tools and Visual Management completion.
Ensure work flows through the team by assigning tasks and setting priorities.
Workload Monitoring, SLA/Target and Query Management.
Drive increased productivity and flexibility against core tasks.
Identify and facilitate organisation of staff training, ensuring coverage of key tasks and supporting individuals development plans.
Drive continuous process improvements and improvements to the overall customer experience.
Management of overtime allocation and productivity during overtime.
Risk Awareness and Relevant decision making.
Compile information for regular reporting including audit actions, risk events, business plans and wider operations reports.
Deputise and cover for some Team Manager Responsibilities when absent (not 121's)
Skills and Experience:
A minimum of 3 years Previous experience in a senior administration / team leader role.
5 GCSE's Grade C or above or equivalent, including Maths and English.
Managing workflow in relation to efficient and effective allocation of tasks within operational areas.
Driving continuous improvement activities/Coaching others.
Working knowledge of MS Office products especially Excel.
Strong Communications and Interpersonal Skills.
Hours & Benefits:
Business hours and competitive salary.
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