Technical Support Team Leader, Permanent Job, Isle of Man
A Technical Support Team Leader is required on a permanent basis by a Douglas-based e-Gaming company. The successful applicant will manage the local IT team, and provide IT support and assistance to a busy team of traders.
Management and maintenance of network infrastructure and company systems.
Installing and configuring hardware operating systems and applications.
Respond directly to internal staff and external client IT queries.
Develop innovative troubleshooting methods that reduce downtime and lower repair costs.
Work closely with departmental managers to determine maintenance and growth needs of the network.
Create and administer company disaster plans as necessary.
Skills & Experience:
3 years practical experience in a similar role, and ideally the holder of CCNA/MCP certification.
Previous experience of managing an in-house IT team.
Experienced in IT security, remote access & site-to-site VPNs, disaster recovery, and Microsoft server technology.
Comprehensive understanding of network architecture and client/server technology.
Hours & Benefits:
This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is essential; market rate salary and full company benefits package.
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