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job Purpose:
An international Life Assurance organisation are seeking a Customer Services Administrator to join in a permanent capacity. The role requires the successful applicant to deliver superior customer service to future and existing customers and brokers who contact the company contact centre

Key Responsibilities:
Handling incoming and outgoing telephone calls
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy

Skills & Experience:
A minimum of 1 years' experience within a financial service or customer service environment
Good educational background with a minimum of 5 GCSE's grade A-C
Excellent verbal and written communication skills with a professional telephone etiquette
Have a can do attitude and enjoy dealing with customer queries

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with skills and experience; Comprehensive benefits package


Job Purpose:
A leading (and rapidly expanding) business telecoms company based in central Douglas are seeking a passionate Customer Services Manager, who'll be responsible for monitoring performance, attitude, and productivity, while exceeding customer expectations to provide an exceptional standard of customer service that is second to none.

Key Responsibilities:
Inspiring, motivating, leading, coaching, and developing the Customer Services Team to deliver exceptional service and results
Achieving department SLAs and KPIs, ensuring value-added service to business customers
Training, coaching, and developing the team alongside the training team
Creating and implementing processes to drive efficiency

Skills & Experience:
An exceptional people manager with demonstrable experience in leading and motivating teams to exceed targets and expectations
Can inspire, motivate, and direct a large services team
Understands different people's motivations and aspirations and can align them with business goals and objectives
Resilient and self-confident, understanding how exceptional customer service results can be achieved

Hours & Benefits:
Full time business hours; Highly competitive salary and company benefits package

Job Purpose:
Qualified and experienced Senior Fiduciary Services professional, with a track record in business development, is sought by a growing International Fiduciary and Fund Services Group. Working as part of the senior leadership team, the role primarily requires the development of new business from both new and existing client relationships and global intermediaries for both the IOM office and wider group. Proficiency in another language could also be advantageous.

Key Responsibilities:
Developing relationships with international new business introducers, including law and accountancy firms and other financial services and wealth management organisations
Working closely with intermediaries, client advisors and the trust and corporate administration teams to identify and fulfil client needs, using solutions offered within the Group, as appropriate
Ensuring compliance with all regulatory and legal obligations

Skills & Experience:
Professionally qualified (STEP, ICSA, ACA/ ACCA), with extensive understanding of offshore structures and wealth planning; recognised as a technical expert both internally and externally
A proven track record in business development within Trust, Fiduciary, Corporate and Fund Services
Excellent written and verbal communication skills, including oral and presentational skills
Strong leadership, analytical and organisational skills

Hours & Benefits:
Full time hours, highly competitive salary and benefits package

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