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Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable, but not essential.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based.
Full training provided.

Job Purpose:
Temporary Investment Administrator required to join the Settlements team at an established Private Wealth Management Organisation on an initial 6 month basis.

Key Responsibilities:
Processing multicurrency dividends and other income payments, processing and reviewing consolidated tax reports.
Applying withholding tax accurately across all income payments.
Update procedures when system updates and changes in regulations and the industry occur.
Ensuring customer queries are dealt with in a professional and effective manner whilst liaising with clients on a regular basis.
Provide support to the Investment Administration Executive and other team members.

Skills & Experience:
A minimum of two years in an investment administration role is essential.
To have a thorough knowledge of investment administration activities, both technical and operational, with the ability to detect possible problems and provide solutions.
Previous experience in a dealing role would be advantageous but not necessary.

Hours & Benefits:
12 Month Fixed Term Contract. Full time hours. Market rate salary.

Job Purpose:
A Service Desk Technician is sought by a leading international Bank based in central Douglas on a permanent basis. The role holder will contribute to ensure the efficient running of the IT service delivery system across the company.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues.
Carry out 1st and 2nd line troubleshooting on all IT related problems.
Log and update all incidents and ensure all tickets are updated with any findings and resolutions.
Talk staff/clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues.

Skills & Experience:
Microsoft service products experience is essential.
A key understanding and experience of resolving issues from a 1st and 2nd perspective on MS Office suite.
Ability to understand technical information regarding PCs and a full working knowledge of desktop applications.

Hours & Benefits:
Full time business hours (35 hour working week); Salary commensurate with relevant skills and experience; Full company benefits package.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook)

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
An experienced Digital Designer is sought by a small marketing team who service a range of group businesses within the online gambling industry. Reporting to the Head of Marketing, you'll be responsible for owning the design and production process for all of the group businesses digital marketing assets.

Key Responsibilities:
Designing and producing engaging marketing assets for all digital channels and devices, including:
Video
Affiliate & display banners
Paid social and email graphics
Social Media
Onsite promotional creative
Designing and building promotional landing pages using CMS.
Building email marketing communications using online platforms.
Coordinating publishing of online material.

Skills & Experience:
A creative or visual background with previous experience in graphic design roles.
Full competency across the Adobe Creative Suite - particularly Photoshop and Illustrator.
Experience using content management systems and online marketing platforms.
An excellent eye for visual design and aesthetics in the digital/online world.
An ability to hand-code HTML and CSS would be advantageous.

Hours & Benefits:
Full time business hours; Competitive salary; Attractive company benefits package.

Job Purpose:
An experienced Senior Trust & Company Administrator is sought to join a proactive Fiduciary team of an International Financial Services Group. Ideally the applicant will already be STEP or ICSA qualified, or be interested in completing their studies. The role requires the management of a broad portfolio of client entities, maintaining company records and requiring strong technical understanding.

Key Responsibilities:
All aspects of administration of multi-jurisdictional trust and companies, including maintaining accurate records.
Professional liaison with clients, professional advisors and other third parties.
Ensuring compliance with internal and regulatory procedures, to include risk and client reviews.

Skills & Experience:
A minimum of 5 years experience in the administration of trusts and international companies.
Ideally already professionally qualified (STEP/ICSA) or interested to complete studies, although relevant experience may also be considered.
Strong technical knowledge and experience to include AML and other regulatory matters
Organised, proactive and positive approach.
Experienced in developing strong professional working relationships with internal and external stakeholders.

Hours & Benefits:
37.5 hours a week, market rate salary in line with experience and qualifications and plus benefits.

Job Purpose:
Highly experienced Senior Trust & Company Administrator, with up to 10 years industry experience, is required for a new role with a property administration focus within an established International Fiduciary Services Group. The role will involve working with a key Group client on property transactions, undertaking the associated administration responsibilities and previous in-depth experience of this work is considered essential.

Key Responsibilities:
Managing an active portfolio of client entities, with a significant property focus.
Experienced in developing strong working relationships with key stakeholders both internally and externally.
Used to fulfilling administration and statutory responsibilities for an active portfolio.

Skills & Experience:
A number of years experience within Trust & Company Administration, ideally at a Senior Administration level to include significant experience of managing an active property portfolio.
Potentially applicants will be professionally qualified or be interested in completing their studies, but extensive industry experience will also be considered.
Excellent client relationship management skills and used to both working as part of a team and liaising with key internal stakeholders.
Strong administration background and regulatory understanding.

Hours & Benefits:
Full time hours. Highly competitive salary plus benefits, depending upon experience and qualifications.

Job Purpose:
An experienced Investment Administrator is sought by a large Financial Services group based in central Douglas. The successful applicant will support the wider Investment team by the full provision of clerical and investment administration duties.

Key Responsibilities:
Cash management processes.
Fund pricing (internal and external).
Asset trading.
Corporate actions.
Portfolio valuations.

Skills & Experience:
Ideally 2 years previous experience within an Investment area.
Working knowledge of MS Office applications, specifically Excel.
Excellent communication and interpersonal skills (written and verbal).

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary and full company benefits package.

  • Confidential
Job Purpose:
IT professional required to join a telecommunications company in a permanent capacity, on the Isle of Man as a Professional Services Solutions Engineer. Primary role is to install and test communications products and services on customer premises.

Key Responsibilities:
To install, test and develop communications products and services located primarily on customer premises.
Delivery of customer premises communication and application solution requirements.
Working closely with experienced solution consultants and assist in the service strategy, design, planning and execution of solutions.
Assist the Sales teams in the pre-sales and design duties of “Small and Medium Enterprise” customer and solutions.
To coordinate and liaise with manufacturers and suppliers associated with the deployment and ongoing support.

Skills & Experience:
A sound and solid understanding of telecommunications and application delivery methodologies.
Minimum requirement to maintain at least one of the following associate level qualification strategically in Cisco, Mitel, Microsoft or VMware.
Extensive product knowledge covering Cisco, Mitel, VM, Application and other industry standard solutions.
Passionate commitment to technology, quality and success.

Hours & Benefits:
Competitive salary and comprehensive benefits. Out of hours call out rota to be discussed during initial interview.

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