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Job Purpose:  
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities: 
Act as the first point inward contact for all telephony based  customer queries
Manage and deal with a wide range of service requests from customers worldwide 
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits: 
Shift work - core business hours 6am to 8pm, competitive rates of pay -  based on experience, Central Douglas based
Full training provided

Job Purpose:
Senior Business Analyst required to join leading Investment organisation for a period of 6 months, to commence as soon as possible

Key Responsibilities:
Data Migration
Production of business requirement documentation
Delivering transformation within the wealth arena

Skills & Experience:
Previous experience working within a senior business analyst position
Strong understanding of change management competencies
Client / Vendor Management experience
Understanding of system development methodologies
Experience using InvestPro, Microsoft Dynamics or Laserfiche would be highly advantageous

Hours & Benefits:
Full time core business hours, competitive daily rate

Job Purpose:
Data Quality Specialist required to join an international Life organisation, you will be responsible for supporting the business with the management and rectification / improvement of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Ensure that data quality standards are being adhered to in accordance with company benchmark
Implement, monitor and present feedback to business areas in accordance with the data quality standards policy and benchmarked levels
Review and monitor outstanding audit actions relating to data integrity and quality across the business
Continually assessing the quality of data input into administration systems within the business

Skills & Experience:
Previous experience in working within Financial services with an understanding of KYC principles
Good Analytical Skills and an attention to technical detail
An advanced working knowledge of Excel
A good knowledge of Administration systems

Hours & Benefits:
Full Time working hours
Competitive Salary and benefits package

Job Purpose:
A permanent role has arisen within the Projects Department of a large Life Assurance organisation based in Douglas. Reporting to the Data Quality Team Manager, this role will be responsible for supporting the business with the management and remediation of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Support the Data Quality Team with the review and monitoring of outstanding audit actions relating to data quality and integrity

Skills & Experience:
Previous experience of working in the Life Assurance industry within a similar role
A good working knowledge of MS Excel
A good understanding of KYC principles
Good organisational skills

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Attractive company benefits package

Job Purpose:
Project Manager required to lead and manage multiple large scale projects for 12 month contract with leading wealth management provider.

Key Responsibilities:
Define Projects including scope, deliverables roles and responsibilities communicating to a variety of stake holders
Plan, structure and Track project activity, creating a variety of reports in order to monitor progress
Design, establish and lead the project team
Source, select, produce and manage third party suppliers and services in liaison with a variety of internal departments

Skills & Experience:
Previous, demonstrable experience managing large scale projects
Experience within Life Assurance is preferred
Experience working within software development, using both Agile and Waterfall lifecycles

Hours & Benefits:
Competitive daily rate, full time - core business hours, central Douglas

Job Purpose:
An international Wealth Management organisation based in central Douglas are seeking a Customer Support Administrator on a permanent basis. The successful applicant will deliver excellent customer service to clients and IFAs by processing all telephone calls and email requests within specified servicing times

Key Responsibilities:
Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
Identify problem areas and offer various solutions wherever possible
Fully support and participate in any campaigns including the generation of new business leads

Skills & Experience:
Previous experience within Financial Services is essential, ideally within Life Assurance
Experience within a customer-facing administration role
Good telephone manner and excellent communication skills

Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Temporary Banking Administrator required to join an international bank working on an ongoing remediation project and providing excellent service across a diverse portfolio of clients.

Key Responsibilities:
KYC and CDD administration
Remediation of customer files
Liaising with clients to obtain necessary client information
Inputting and reviewing data

Skills & Experience:
Knowledge of KYC and CDD within a financial services environment
Experience of working within a customer orientated role within Banking or wider financial services either face to face, telephone or via email
Proficient in Microsoft Word and Excel

Hours & Benefits:
Full time core business hours, competitive hourly rate

Job Purpose:
Senior Administrator required to join the quality & control team of an international life assurance company on a permanent basis. The successful applicant will handle complex queries, providing a high quality of service that is accurate and within stated timescales.

Key Responsibilities:
Investigate and resolve complex complaints, deal with telephone queries and fully document how they are resolved
Undertake quality sampling for customer journey tasks ensuring that processes are fit for purpose, adhered to and meet the required standards.
Review and improve the department's processes and procedures to ensure service levels are maintained
Maintain a high level of technical and specialist skills, experience and knowledge, enabling high quality complaint resolution and root cause analysis to ensure improved customer experiences

Skills & Experience:
Minimum of 5 GCSEs grade C or above including English & Mathematics
Already attained, or committed to attaining the award in financial administration is desirable
Previous Experience in a customer journey processing team
Intermediate knowledge and experience within MS office
Excellent customer service skills

Hours & Benefits:
Full time, core business hours - salary in line with experience.

Job Purpose:
A new position has arisen for a trainee to study towards the Certified Accounting Technician (CAT) qualification within a busy general accountancy practice and corporate service provider. The successful applicant will work in a small team of 3 to 5 people and will report directly to a Manager or a more senior trainee/administrator

Key Responsibilities:
The duties of a CAT Trainee would typically involve (but are not restricted to) Trust & Company Administration, Accountancy, Taxation, and various other ad-hoc responsibilities as required

Skills & Experience:
Prior office experience is an advantage
Ambitious and determined to study to complete the challenging CAT qualification
A strong academic record at GCSE or A level
Diligent and hard working with a willingness to learn

Hours & Benefits:
Full time business hours; Salary increasing in increments with each exam pass; Company benefits package

Job Purpose:
A new vacancy has arisen for a trainee accountant to study towards the ACCA qualification within a busy general accountancy practice and trust and corporate service provider. The successful candidate will join one of the accountancy teams where he/she will report directly to a Manager or to a more senior trainee/administrator

Key Responsibilities:
The duties of a Trainee Accountant would typically involve (but are not restricted to) Accountancy, Taxation, Audit, Trust & Company Administration, and various other ad-hoc responsibilities as required

Skills & Experience:
Ambitious and determined to study hard to complete the challenging ACCA professional qualification whilst managing full time employment
A graduate with a 2.1 degree or higher or those with high academic success at A Level
An excellent communicator with strong organisational skills
Prepared to take on responsibility and ownership of tasks
Attentive to detail

Hours & Benefits:
Full time business hours; Salary increasing in increments with each exam pass; Company benefits package

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