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Job Purpose:
A Service Desk Technician is sought by a leading international Bank based in central Douglas on a permanent basis. The role holder will contribute to ensure the efficient running of the IT service delivery system across the company.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues.
Carry out 1st and 2nd line troubleshooting on all IT related problems.
Log and update all incidents and ensure all tickets are updated with any findings and resolutions.
Talk staff/clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues.

Skills & Experience:
Microsoft service products experience is essential.
A key understanding and experience of resolving issues from a 1st and 2nd perspective on MS Office suite.
Ability to understand technical information regarding PCs and a full working knowledge of desktop applications.

Hours & Benefits:
Full time business hours (35 hour working week); Salary commensurate with relevant skills and experience; Full company benefits package.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
An experienced Digital Designer is sought by a small marketing team who service a range of group businesses within the online gambling industry. Reporting to the Head of Marketing, you'll be responsible for owning the design and production process for all of the group businesses digital marketing assets.

Key Responsibilities:
Designing and producing engaging marketing assets for all digital channels and devices, including:
Video
Affiliate & display banners
Paid social and email graphics
Social Media
Onsite promotional creative
Designing and building promotional landing pages using CMS.
Building email marketing communications using online platforms.
Coordinating publishing of online material.

Skills & Experience:
A creative or visual background with previous experience in graphic design roles.
Full competency across the Adobe Creative Suite - particularly Photoshop and Illustrator.
Experience using content management systems and online marketing platforms.
An excellent eye for visual design and aesthetics in the digital/online world.
An ability to hand-code HTML and CSS would be advantageous.

Hours & Benefits:
Full time business hours; Competitive salary; Attractive company benefits package.

Job Purpose:
An experienced Investment Administrator is sought by a large Financial Services group based in central Douglas. The successful applicant will support the wider Investment team by the full provision of clerical and investment administration duties.

Key Responsibilities:
Cash management processes.
Fund pricing (internal and external).
Asset trading.
Corporate actions.
Portfolio valuations.

Skills & Experience:
Ideally 2 years previous experience within an Investment area.
Working knowledge of MS Office applications, specifically Excel.
Excellent communication and interpersonal skills (written and verbal).

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary and full company benefits package.

Job Purpose:
Investment Marketing Support technician required to join an international life group, in a permanent capacity on the Isle of Man in the marketing department. A great opportunity to join an expanding marketing team and learn the fundamentals of fund analysis and content creation.

Key Responsibilities:
Assist the Investment Marketing team with the continuing development and review of the groups investments ranges and fund performance
Creation of insightful marketing materials for both online and offline use
Monitor actions and their impact on fund ranges, assisting in preparation of suitable client and adviser communications
Prepare and update of fund related documents and reports

Skills & Experience:
Minimum of 2 years experience in financial services in an investment related capacity
Excellent written and verbal communication skills and organisation skills
High attention to detail, with the ability to critically analyse large amounts of data
Hold or be working towards a relevant investment or marketing qualification would be advantageous

Hours & Benefits:
Competitive salary, onsite parking and comprehensive benefits.

Job Purpose:
Product Marketing Support technician required to join an international life group, in a permanent capacity on the Isle of Man in the marketing department. A great opportunity to join a an expanding marketing team and product support.

Key Responsibilities:
Assist the product marketing team with the continuing development and support of the groups product ranges.
Maintenance of literature and creation of marketing material for both online and offline use
Analyse and understand the impact of any regulatory changes on the groups products
Competitor analysis


Skills & Experience:
Minimum of 2 years experience in offshore life assurance, preferably with a background or interest in product proposition
Excellent written and verbal communication skills and organisation skills
High attention to detail, with the ability to critically analyse large amounts of data

Hours & Benefits:
Competitive salary, onsite parking and comprehensive benefits.

Job Purpose:
Analytics & Systems Developer required to support the existing lead SQL developer & lead reports developer to design, implement & maintain external client databases & reporting suites.

Key Responsibilities:
Creating reports for various external clients.
Spot problems and informally present your solutions to these problems to your peers before you implement them.
Code test & debug new services.
Liaise with stake holders.
Create supporting documentation and demonstrate a willingness to learn/adapt to new problems.

Skills & Experience:
Ideally hold or studying towards a professional Software qualification.
Previous experience in developing would be an advantage.
Technical knowledge within:
Microsoft Power Bi, Tableau or equivalent
SQL Server 2014
T-SQL (Stored Procedures + Views)
Windows Services
C#
Visual Studio 2012
.NET 4+
MVC3/4/5 (Razor Engine)
NuGet Packages

Hours & Benefits:
Salary dependent on previous experience

Job Purpose:
A Pensions Administrator is sought by a Financial Services group based in central Douglas in a permanent capacity. The role holder will be responsible for delivering an accurate and timely service to clients and IFAs by processing all service requests within service standards.

Key Responsibilities:
Receiving, validating, and correctly updating amendments to client pensions records.
Receiving, validating, and correctly inputting payments of tax free cash, income drawdown, and remnant payments.
Assisting with New Business processes including transfer in payments and applications.
Assisting with calculating income drawdown illustrations and death claims.

Skills & Experience:
Excellent administration and organisational skills.
Previous customer service experience in a Financial Services business.
Ability to work under pressure.

Hours & Benefits:
Part time - c20 hours per week, with flexibility on how these are worked; Pro rated salary commensurate with skills and experience; Full company benefits package.

Job Purpose:
A Permanent Sales Administrator is required to join a busy customer service team within an Island wide fuel distribution company.

Key Responsibilities:
Work together with colleagues and independently to generate sales.
Process orders.
Ensure data accuracy.
Liaise with clients.
Represent the company positively.
Undertake clerical duties.

Skills & Experience:
Excellent telephone manner.
Good communication skills.
Good IT skills.
Flexibility to undertake a wide range of tasks.

Hours & Benefits:
Full time working pattern.
Competitive rates of pay.
Douglas based.

Job Purpose:
An experienced Company and/or Trust Administrator is sought by an established International Fiduciary Services Provider. The role holder will be experienced in dealing with clients and intermediaries and managing the diverse administration requirements for and active portfolio of client entities. Applications are welcomed from individuals who have experience with either Corporate or Trust administration, as the focus of the role can be tailored.

Key Responsibilities:
Manage the diverse administration requirements for an active portfolio of client entities.
Developing and positively managing client and intermediary relationships.
Ensuring compliance with due diligence and AML procedures / regulations.

Skills & Experience:
Experienced in Company and/or Trust Administration and managing a portfolio of clients.
Strong communication skills, experienced in liaising with client and intermediaries and working as part of a proactive team.
Support for professional studies will be provided, as required, although professional studies are not considered as essential to role requirements.

Hours & Benefits:
9am - 5.30pm, competitive salary and benefits, depending upon experience and qualifications.

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