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Job Purpose:
Experienced Project Manager required to join life assurance organisation for 12 month contract, to plan, oversea and implement a range of projects.

Key Responsibilities:
Agree and maintain project scope, objectives and timelines for delivery
Create and maintain comprehensive project documentation
Provide appropriate progress and management reports
Co-ordinate internal resources to support the delivery of the project
Perform appropriate risk management to identify project risks and mitigating actions

Skills & Experience:
Previous experience managing a full project lifecycle using various Project Management methodologies
Experience of business process management and/or organisational change
Degree and/or equivalent professional qualification advantageous

Hours & Benefits:
Full time core business hours, competitive salary

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based
Full training provided

Job Purpose:
Cash Team Administrator required for 6 month contract to join leading Life Assurance organisation.

Key Responsibilities:
Reviewing and vetting all requests to ensure internal and external AML requirements
Contacting Financial Advisers, Trust Companies and Clients
Processing customer payment requests in line with daily objectives

Skills & Experience:
2 years' experience within financial services
Good educational background
Knowledge of AML requirements

Hours & Benefits:
Full time core business hours, competitive salary

Job Purpose:
Customer Journey Administrator required on an initial contract basis to join an International Life Assurance Company. The successful candidate will process all items of work within the Team in line with the Company's agreed timescales amongst other tasks.

Key Responsibilities:
Despatch correspondence to customers as necessary
Run PC Quotes daily to create the necessary exports for Annual Increase Options and Reviews
Ensure service agreements are adhered to by managing time effectively
Allocate all work items and process each day
Where needed, assist the Team leader and Senior Administrators

Skills & Experience:
5 GCSEs including English and Mathematics
Effective time management skills
Ability to work within a team and strong interpersonal skills
Prior customer service experience

Hours & Benefits:
Full time core business hours, salary dependent upon skills and experience

Job Purpose:
Administrator required for 6 month contract to join our clients Account Servicing Team providing support to the Debit Card, Internet Banking, and Static teams.

Key Responsibilities:
Maintain and update customer information Complete debit card related instructions Ensure accurate information is input accurately to a variety of systems Liaising with internal teams

Skills & Experience:
Ideally previous experience within a banking operations
5 GCSES with minimum grade C in both Maths and English Language

Hours & Benefits:
Excellent rates of pay, business working hours

Job Purpose:
A leading life assurance organisation are looking for a Project Accountant on an 18 month contract who can provide technical accounting input into a wide range of business projects including implementation of IFRS17

Key Responsibilities:
Reporting to the FAR Controller, the duties are analytical, evaluative, interpretive and dynamic in nature. The role involves working day-to-day alongside colleagues both inside and outside Finance, and will involving both supporting/coaching and performing tasks independently
Business process mappings and re-engineering
Defining accounting rules
System configuration; user acceptance testing
Preparation of data for migration
Implementation support

Skills & Experience:
Qualified accountant (ACA or ACCA), with 3 years PQE
Technically up to date with accounting standards, in particular IFRS, with the ability to investigate technical accounting issues
Experience gained from working for or auditing of Life insurance companies would be particularly beneficial
Excellent communication skills both written and verbal

Hours & Benefits:
Business hours, competitive remuneration, Douglas based, parking on site

Job Purpose:
An experienced Personal Lines Manager is sought by a leading island Insurance company, on an initial three month FTC basis
Based in central Douglas, you'll manage your own workload and ensure staff under management are providing quotations, adjustments and handling renewals using standard personal insurance products

Key Responsibilities:
High level involvement in meetings/conference calls relating to Personal Lines insurance
Continue to develop excellent working relationships with clients to promote customer satisfaction
Implement and maintain the highest level of client administration
Ensure related admin work is appropriately and fairly assigned and delegated to the team

Skills & Experience:
Previous experience within Insurance, ideally in Personal Lines, is essential
Knowledge of CDL is advantageous
Experience managing a small team

Hours & Benefits:
Full time business hours; Highly competitive hourly rate

Job Purpose:
Cash Processing Technician required to join an international Life organisation on a 12 month contract basis, the role holder will Ensure the smooth processing of money in and money out of the companies bank accounts with a focus on controls to ensure entries are posted accurately, efficiently and in a timely manner without exposing the company to financial loss and answering any related queries

Key Responsibilities:
Ensuring ASL and timelines within International Finance Operations are met
Ensure Robust procedures are in place and regularly monitored
Maintain an up-to date knowledge of payment industry developments and standards, in order to ensure that the company are taking full advantage of all available opportunities, for all premium and payment related matters
To provide review to pro-actively identify issues and support any process or systems developments needed to fix problems before they become issues
Monitor and challenge where necessary, any costs associated with the administration of our bank accounts and processing services
Act as a point of contact with banks and third party service providers relating to cash processes

Skills & Experience:
2+ years experience within a reconciliations or similar environment
Life Office or relevant Financial Services experience in a Finance team
A working knowledge of the major international banking systems
Minimum of Intermediate standard in using Excel, Access, Outlook, Work flow and policyholder systems

Hours & Benefits:
Standard working hours 9am -5pm
Competitive rates of pay
Parking on site

Job Purpose:
Business Analyst required to enable change within an International Banking Organisation through understanding business/project objectives, defining requirements and supporting the identification of solutions that deliver value to the stakeholder. You will join on an initial 6 month contract, to be reviewed

Key Responsibilities:
Understand the business, its strategic goals and how work is being conducted
Capture, validate and document business and system requirements ensuring they are in line with key strategic principles , and translated from business operations, business objectives, or from external requirements
Interrogate and interpret large volumes of data
Conduct and support feasibility/solution options and impact analysis
Develop high level operating and business models
Create and maintain documentation (e.g. process documentation and training material) as well as supporting controls and quality assurance for key stakeholders and suppliers
Identify and support cut-over and implementation tasks
Is accountable for full tractability and linkage of business requirements to future state design
May be involved in creating and executing test scenarios and test scripts at various stages of the project in order to validate the solution design. Facilitates UAT and supports business users in executing the UAT

Skills & Experience:
Proven application of business analysis tools and techniques
Specialist knowledge, e.g., professional qualification such as accounting or business experience
Business Analysts working in Technology:
Experience of delivering business analysis in a Technology/IT function

Hours & Benefits:
Full time, core business hours, initial 6 month contract to be reviewed. Competitive salary

Job Purpose:
Experienced Infrastructure Engineer, required to join leading international bank for 6 month contract

Key Responsibilities:
Deliver engineering of infrastructure technologies
Design and pursue automated solutions / support tools
Create technical designs and UAT environments
Establish and maintains risk assessments to identify and asses material risks

Skills & Experience:
Previous experience in Software & Infrastructure engineering
Ability to work with a variety of business stakeholders
Previous experience in a similar role is essential

Hours & Benefits:
Onsite parking, excellent daily rate

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